ServiceNow Architect

IBU CONSULTING; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic consulting firm in the United Kingdom is seeking a candidate to lead workshops and design end-to-end ServiceNow solutions. The role involves translating business goals into technology decisions while ensuring compliance with best practices and overseeing system integrations. Strong experience in architecture governance and technical oversight is essential for success in this position, contributing to scalable and user-friendly solutions.

Responsibilities

• Lead workshops and discovery sessions to understand processes and define future states.
• Design end-to-end ServiceNow solutions and technical architectures.
• Define roadmap and solution intent by translating business goals into technology decisions.
• Ensure adherence to best practices and coding standards.
• Manage integrations between ServiceNow and other systems.
• Monitor instance health and provide architecture governance.

Job description

ey Responsibilities

• Lead workshops / discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities.
• Design end-to-end ServiceNow solutions and technical architectures that align with organizations strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
• Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration versus custom development.
• Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
• Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, monitoring.
• Establish or enforce architecture governance: review designs from development teams or partners, perform code review, ensure technical debt is tracked and managed, monitor instance health.