ServiceNow Architect

Alltech Consulting Services; Birmingham; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading consulting firm in the UK is seeking a ServiceNow Architect to design, deploy, and manage ServiceNow applications. The ideal candidate will have extensive experience in creating solutions, mentoring teams, and collaborating with stakeholders. Responsibilities include providing technical guidance, executing API integrations, and ensuring smooth project execution. This role demands a strong understanding of Natural Language Processing and Virtual Agent design, emphasizing best practices and minimal defects.

Qualifications

• Proven experience in designing, deploying, and managing ServiceNow applications.
• Ability to guide development teams and ensure adherence to best practices.
• Expert knowledge in configuring Virtual Agent conversations.

Responsibilities

• Design end-to-end solutions on the ServiceNow platform.
• Provide technical guidance to ensure projects are completed with minimal bugs.
• Engage as a primary technical point of contact with executive-level clients.

Skills

ServiceNow platform expertise

Natural Language Processing

Technical mentoring

API integrations

Virtual agent design

Tools

ServiceNow

Microsoft LUIS

Job description

Job Description ServiceNow Architect

The candidate will be responsible as a Solution Architect for designing, deploying, and managing ServiceNow applications development and solution Responsibilities :

• Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features
• Provide technical guidance and mentorship to development teams, ensuring industry best practices
• Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects
• Participate in and / or lead design workshops, development, testing, and deployment activities
• Engage as a primary technical point of contact with executive-level clients, supporting engagement and program managers
• Provide expert-level support and technical mentoring to the implementation team
• Collaborate with Product Management and the rest of the Service Now leadership team to drive implementation and enhancements
• Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods
• Create / update detailed documentation of all products including but not limited to design documentation, technical operations, support doc
• Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance
• Proficiency in configuring and designing Virtual agent conversations using Service Now using ServiceNow’s Virtual agent designer, incorpor
• Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver ac
• Integrate virtual agents with various ServiceNow modules and external systems ensuring seamless dataflow and process automations.
• Experience in migration of Connect Chat to AWA
• Experience with ServiceNow platform development including scripting, integrations and APlis
• Experience in implementing ServiceNow NLU and Microsoft LUIS based dynamic language translation.
• Expertise in ServiceNow development and antesticle madane. treatment.