ServiceNow Architect

Stackstudio Digital Ltd.; Birmingham; Remote; GBP 61,000 - 80,000; Part time

Job summary

A leading digital solutions provider is seeking an experienced ServiceNow Architect to lead enterprise-scale solution design and platform governance. The ideal candidate will have extensive hands-on experience with ServiceNow, particularly in integration with Salesforce. This role involves defining architectures, establishing governance, and providing technical leadership in a remote working environment.

Qualifications

• 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role.
• Deep expertise with ServiceNow modules like ITSM, ITOM, CSM, and HRSD.
• Proven experience designing Salesforce integrations.

Responsibilities

• Lead enterprise-scale solution design and integration strategy.
• Define data models and establish CMDB governance.
• Provide architectural direction to developers and admins.

Skills

ServiceNow expertise

Salesforce integration

Agile delivery

Communication

Leadership skills

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Salesforce

MuleSoft

Azure DevOps

Job description

Role :

ServiceNow Architect

Location :

Remote in Europe

Type :

Contract (Outside IR35)

Summary

We’re seeking a seasoned ServiceNow Architect to lead enterprise‑scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands‑on Salesforce experience to architect and deliver robust integrations and cross‑platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.

Key Responsibilities

Architecture & Solution Design

Own end‑to‑end architecture across ServiceNow modules (e.g., ITSM, ITOM / Discovery / Service Mapping, HRSD, CSM, SPM / App Engine).

Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.

Create high‑level and detailed solution designs, sequence diagrams, and integration contracts.

Salesforce Integration

Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud / Sales Cloud / Experience Cloud) using REST / SOAP, OAuth 2.0, webhooks / Platform Events, and IntegrationHub / MuleSoft or other iPaaS.

Define data synchronization, error handling, security, and performance patterns for cross‑platform workflows.

Platform Governance & Best Practices

Establish technical guardrails, coding standards, ACL / security model, and reusable patterns.

Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance.

Delivery Leadership

Provide architectural runway and technical direction to developers and admins; perform design / code reviews.

Optimize performance, scalability, resiliency, and upgradeability across environments.

Champion DevOps practices (branching strategies, CI / CD pipelines, ATF automation) and oversee release quality.

Security, Risk, and Compliance

Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL / ISO / SoX / GDPR as applicable).

Stakeholder Engagement

Translate business objectives into target‑state architectures and roadmaps; articulate trade‑offs and recommended approaches to technical and non‑technical stakeholders.

Minimum Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent hands‑on experience).

7+ years of hands‑on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations.

Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery / Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience.

Proven experience designing and delivering ServiceNow Salesforce integrations (REST / SOAP, OAuth, IntegrationHub, MuleSoft or similar).

Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross‑functional teams.

Proficiency with integration patterns (event‑driven, batch, near‑real‑time), MID Server, scripted APIs, and platform security.

Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment.

Preferred Qualifications

ServiceNow certifications:

• CSA
• CAD
• CIS ITSM
• CIS ITOM
• CIS CSM

CTA / CMA highly desirable.

Salesforce exposure / certifications (e.g., Administrator, Platform App Builder, or an Integration / System Architect track) is a plus.

Experience with SPM, App Engine / Custom Apps, SecOps / IRM, and large‑scale upgrades to the latest ServiceNow family releases.

Hands‑on with CI / CD (GitHub / GitLab / Azure DevOps), ATF, automated quality gates, and environment strategy.

Familiarity with identity and access management (SSO / SAML / OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka / Event Bus).

ITIL v4 certification or equivalent practicalb>

Self‑motivated, results‑oriented, with strengths in critical thinking and strategic problem‑solving.