ServiceNow Architect

Stackstudio Digital.; Birmingham; Remote; GBP 61,000 - 88,000; Part time

Job summary

A technology solutions company is seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design and platform governance. The role involves integrating ServiceNow products with Salesforce and establishing architectural standards to drive security and scalability. The ideal candidate must have strong expertise in ServiceNow modules and hands-on experience in Salesforce integrations.

Qualifications

• Strong experience in ServiceNow architecture and module governance.
• Hands-on expertise in Salesforce for integration purposes.
• Ability to define data models and provide platform governance.

Responsibilities

• Own end-to-end architecture across ServiceNow modules.
• Define data models and align with CSDM standards.
• Create detailed solution designs and integration contracts.
• Architect integrations between ServiceNow and Salesforce.

Skills

Expertise in ServiceNow

Salesforce integration experience

Architectural standards

REST/SOAP APIs

Tools

IntegrationHub

MuleSoft

Job description

Role : ServiceNow Architect

Location : Remote in Europe

Type : Contract (Outside IR35)

Summary

We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands‑on Salesforce experience to architect and deliver robust integrations and cross‑platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.

Key Responsibilities

• Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM / Discovery / Service Mapping, HRSD, CSM, SPM / App Engine).
• Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.
• Create high-level and detailed solution designs, sequence diagrams, and integration contracts.
• Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud / Sales Cloud / Experience Cloud) using REST / SOAP, OAuth 2.0, webhooks / Platform Events, and IntegrationHub / MuleSoft or other iPaaS.
• Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.