ServiceNow Administrator

DGH Recruitment Limited; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent recruitment agency is seeking an experienced ServiceNow Administrator to oversee the management, configuration, and maintenance of a ServiceNow platform for a prestigious legal client. The ideal candidate should have a strong background in ServiceNow, particularly with ITSM, ITOM, and HRSD modules, and excellent troubleshooting skills. Experience within the legal sector would be beneficial. The role requires strong stakeholder management and communication abilities.

Qualifications

• Proven experience as ServiceNow Administrator.
• Strong knowledge of multiple ServiceNow modules.
• Experience in legal sector is a plus.

Responsibilities

• Manage the ServiceNow instance configuration and administration.
• Support the implementation and maintenance of the platform.
• Engage with stakeholders to understand requirements.

Skills

ServiceNow Administration

ITSM modules knowledge

Troubleshooting skills

ServiceNow best practice understanding

ITIL principles

Stakeholder management

Education

ServiceNow System Administrator certification

Job description

Job Description

My prestigious legal client is seeking an experienced ServiceNow Administrator to work on their ServiceNow instance and manage BAU and projects. The successful candidate will support my clients ServiceNow instance roll out and look after the configuration, administration, and ongoing maintenance of the platform.

Skills and Experience Required

• Proven commercial experience as ServiceNow Administrator


• Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD


• Excellent troubleshooting skills


• Strong knowledge and understanding of ServiceNow best practice


• Commercial experience in ServiceNow usage, configuration and administration


• Good understanding of ITIL principles


• Commercial experience within legal sector would be extremely beneficial


• ServiceNow certification such as System Administrator


• Strong stakeholder management and communication skills

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business.