Service Transition Manager

Lorien; Greater Manchester; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A technology company in Central Manchester is seeking a Service Transition Manager to oversee the service transition process within a forward-thinking, product-led environment. The role involves collaborating with product teams, managing stakeholder interactions, and ensuring smooth service integration. Candidates should have a strong background in service management, an understanding of ITIL frameworks, and be confident in managing stakeholder relationships. The position offers a competitive salary up to £65,000 with a hybrid working model of 2 days on-site.

Benefits

Competitive salary

Bonus

Hybrid working

Qualifications

• Strong background in service management or service transition within a tech-driven or product-led environment.
• Solid understanding of ITIL frameworks and service life cycle management.
• Confident stakeholder manager with effective communication skills.

Responsibilities

• Own the service transition process for seamless service live operation.
• Collaborate with product owners on service delivery alignment.
• Manage third-party supplier performance to meet SLAs.

Skills

Service management experience

Stakeholder management

Agile methodologies

ITIL knowledge

Education

ITIL Foundation or Practitioner certification

Tools

Jira

Confluence

ServiceNow

Job description

Service Transition Manager

Location: Central Manchester (Hybrid - 2 days on-site)
Salary: Up to £65,000 + Bonus

The Opportunity

This is a brand-new role within a forward-thinking, product-led environment. You'll be the key link between product teams and service operations, ensuring new services are introduced smoothly and managed effectively from cradle to grave. If you thrive in dynamic, agile settings and love working closely with stakeholders, this is the perfect next step.

Responsibilities

• Own the service transition process, ensuring services move into live operation seamlessly.
• Collaborate with product owners to align service delivery with product strategy.
• Drive performance, security, and availability standards across multiple services.
• Define and track KPIs and OKRs to measure service value, cost of ownership, and customer experience.
• Manage third-party supplier performance and ensure compliance with SLAs.
• Champion continuous improvement and serviceability across the organisation.

Requirements

• Strong background in service management or service transition within a tech-driven or product-led environment.
• Solid understanding of ITIL frameworks and service life cycle management.
• Confident stakeholder manager - able to influence and communicate effectively at all levels.
• Experience with tools like Jira, Confluence, and ServiceNow.
• ITIL Foundation or Practitioner certification; Agile experience is a bonus.

Why Apply

• Competitive salary up to £65,000 + bonus.
• Hybrid working - 2 days per week in Central Manchester.
• Opportunity to shape a new way of working in a growing organisation.
• Collaborative, innovative culture with a strong product focus.