Service Transition Lead

Harvey Nash Group; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology recruitment firm seeks a Service Transition Lead to manage the transition for a major Oracle HCM Cloud implementation. The ideal candidate will have a strong IT Service Management background and experience with Oracle EBS. This hybrid contract role offers a day rate of £648 and requires immediate availability.

Qualifications

• Proven experience as a Service Transition Lead in ERP/HCM environments.
• Strong understanding of IT Service Management and transition disciplines.
• Experience with system integrators and managing support models.

Responsibilities

• Manage service transition for Oracle HCM Cloud implementation.
• Define operational readiness criteria with existing IT and business teams.
• Oversee knowledge transfer and training for support teams.

Skills

Service Transition Management

ITIL

Stakeholder Management

Oracle HCM Cloud

HR and Payroll Processes

Education

ITIL v3/v4 certification

Tools

Oracle EBS ERP modules

Job description

Overview

Service Transition Lead - Oracle HCM Transformation | 10 Month Contract | (Inside IR35) | Hybrid, Havant/Reading | Starting ASAP

Please not, Oracle HCM implementation exp is required for this role

Day Rate: £648

About the Role

Harvey Nash's Utilities sector client are seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer.

Essential Skills & Experience

• Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live).
• Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance
• Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS
• Operational Readiness & Support Model
• Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premise systems
• Oversee knowledge transfer, training, and documentation for internal IT and business support team.
• Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one

Collaboration & Stakeholder Engagement

Work with the SI to ensure service transition deliverables are complete and aligned with business expectations. Collaborate with business process owners and IT to ensure continuity of services across Cloud and EBS environments. Communicate service readiness status and risks to program leadership and governance forum.

Risk & Issue Management

Proactively identify and mitigate risks relating to service continuity, support readiness, and coexistence. Establish incident, problem, change, and escalation processes suitable for hybrid Cloud/on-prem environments. Ensure contingency and rollback processes are documented and tested.

Post-Go-Live Stabilisation

Manage early-life support and ensure a controlled handover to BAU operations. Lead post-implementation service reviews.

Essential Skills & Experience

Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams. Excellent stakeholder management, communication, and leadership skills. Strong understanding of HR and Payroll processes and their business critically.

Preferred Qualifications

• ITIL v3/v4 certification.
• Background in Oracle EBS ERP modules.
• Familiarity with cloud operations, SaaS service models, and vendor management.

This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.