Service Transition Analyst

BPM Tech Limited; Northampton; On-site; GBP 39,000 - 47,000; Full time

Job summary

A respected UK technology firm is seeking a Service Transition Analyst in Northampton to manage the transition of IT services into operation. Responsibilities include coordinating teams, aligning stakeholders, and ensuring service readiness. The ideal candidate has a strong ITIL background and excellent communication skills, and will thrive in a collaborative and innovative environment. Flexible working is offered with a competitive salary and benefits.

Benefits

Bonus

Pension 12%

Flexible working model

Qualifications

• Strong background in Service Design / Service Transition.
• Excellent process documentation and facilitation skills.
• Ability to influence and coordinate across teams without direct authority.
• Solid understanding of ITIL principles (certification desirable).
• Familiarity with Agile and Project Management methodologies.
• Great communication skills with confidence to engage senior stakeholders.
• Pragmatic, proactive, and solution-focused.

Responsibilities

• Managing the transition of new and changed IT services into live operation.
• Coordinating multiple technical and business teams to ensure service readiness.
• Aligning stakeholders around scope, timelines, and acceptance criteria.
• Identifying and mitigating risks to ensure seamless go-lives.
• Championing ITIL best practices and continuous improvement.

Skills

Service Design / Service Transition

Process documentation and facilitation

Influence and coordinate across teams

ITIL principles

Agile methodologies

Project Management methodologies

Communication skills

Proactive and solution-focused

Job description

Service Transition Analyst – Northampton (4 days on-site)

To £47,000

Excellent benefits- Bonus, Pension 12% and more

Are you passionate about delivering seamless IT service transitions in a fast-paced, collaborative environment?

We’re working with one of the UK’s most respected and successful businesses, a market‑leading organisation known for its people‑first culture, innovation, and long‑term stability. This is an excellent opportunity to play a key role in their ongoing digital transformation journey.

As a Service Transition Analyst, you’ll be the bridge between project delivery and operational support, ensuring that new and enhanced services are transitioned smoothly into the live environment, protecting service quality and keeping stakeholders aligned every step of the way.

What you’ll be doing:

• Managing the transition of new and changed IT services into live operation
• Coordinating multiple technical and business teams to ensure service readiness
• Aligning stakeholders around scope, timelines, and acceptance criteria
• Identifying and mitigating risks to ensure seamless go‑lives
• Championing ITIL best practices and continuous improvement

What we’re looking for:

• Strong background in Service Design / Service Transition
• Excellent process documentation and facilitation skills
• Ability to influence and coordinate across teams without direct authority
• Solid understanding of ITIL principles (certification desirable)
• Familiarity with Agile and Project Management methodologies
• Great communication skills with the confidence to engage senior stakeholders
• Pragmatic, proactive, and solution‑focused

Why apply?

• Join a stable, industry‑leading organisation where IT plays a central role
• Be part of a collaborative, forward‑thinking team driving digital change
• Enjoy a flexible working model (4 days on‑site in Northampton)
• Competitive salary and benefits

If you’re an experienced Service Transition professional looking for your next challenge in a supportive and high‑performing environment, we’d love to hear from you.

Apply now or drop me a message to discuss in more detail.