Service Technician- Level 2 qualified Vehicle Technician- BMW / MINI Basingstoke

Harwoods Ltd; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive retail group is seeking a Workshop Controller and Aftersales Manager in Basingstoke. The role involves managing workshop operations, ensuring high repair standards, and adhering to quality controls. Ideal candidates will have vehicle maintenance qualifications and a UK driving licence. This position offers opportunities for professional development within a reputable company alongside a supportive team environment.

Benefits

Company Pension

Referral Scheme

Qualifications

• Relevant qualifications in vehicle maintenance are essential.
• Must show enthusiasm and energy in a fast-paced environment.
• A full UK driving licence is required for the role.

Responsibilities

• Carry out repairs and servicing to the highest standards.
• Diagnose and rectify vehicle faults using diagnostic equipment.
• Ensure adherence to manufacturer and dealer quality standards.

Skills

Relevant NVQ / IMI Light vehicle maintenance qualification

Competency in numeracy, literacy and IT

Energy and enthusiasm

Full UK driving licence

Smart appearance

Job description

JOB PURPOSE

Workshop / BMW / MINI / Basingstoke

Workshop Controller and Aftersales Manager

Direct Reports : N / A

KEY RESPONSIBILITIES

• Carry out repairs and servicing to the highest standards and to the appropriate specification.
• Where instructed, use diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified.
• Ensure full understanding of latest technology introduced on the vehicle range and undertake training on how to diagnose and repair faults on them.
• Ensure all work is carried out observing safe working practices of self and others.
• Adhere to manufacturer and dealer quality standards.
• Liaise and seek advice from colleagues and supervisors where necessary to meet deadlines and repair and quality standards.
• Complete relevant service documentation (electronic job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
• Complete high quality vehicle health checks and videos in a timely manner.
• Ensure that workshop health & safety and housekeeping standards are always maintained including the use of special and personal tools.
• Continue your professional development through the manufacturer training pathways available including Hybrid and BEV technologies.

Skills & Requirements

Essential

• Relevant NVQ / IMI Light vehicle maintenance qualification.
• Competency in numeracy, literacy and IT.
• Energy and enthusiasm.
• Full UK driving licence.
• Smart appearance.

Desirable

• Main dealer experience.
• Manufacturer training and qualifications.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below :

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners :

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely :

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including :

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application.

Benefits

• Company Pension
• Referral Scheme