Service Technician

Take Up The Cross; Wallsend; On-site; GBP 20,000 - 30,000; Full time

Job summary

A national furniture retailer is seeking a skilled Service Technician in Wallsend to provide high-quality repairs and customer service. You will visit customers' homes to assess and repair sofas, ensuring they feel well cared for. Ideal candidates will have strong technical skills, experience in furniture repair, and a passion for customer satisfaction. This role offers great perks, including a competitive salary, bonuses, and comprehensive employee benefits.

Benefits

Company bonus

30% discount across the Group

Access to discounts at retail partners

Mental and physical support

Enhanced maternity and adoption pay

Health scheme and private health checks

Holiday buy back scheme

Cycle to work scheme

Qualifications

• Experienced in upholstery or furniture repair is ideal.
• Passionate about quality and service.
• Skilled in handling tools and lifting furniture.

Responsibilities

• Carry out upholstery repairs in various customer locations.
• Communicate clearly with customers about repair processes.
• Inspect furniture for damage and determine repair solutions.
• Maintain records of repairs and customer feedback.
• Educate customers on sofa care and maintenance.

Skills

Customer service

Technical repair skills

Attention to detail

Team player

Tools

Staplers

Cutters

Sewing equipment

Job description

Your new role

At Sofology, we are all about helping our customers feel at home and what better way to do that than making sure their sofas stay as fabulous as the day they arrived? As a Service Technician, you'll be the expert on the move, visiting customers in their homes to breathe new life into their beloved sofas.

From clever repairs to smart advice, you'll blend hands‑on skills with a superstar service attitude, making each customer feel supported, understood, and 100% confident they’ve made the right choice with Sofology. Because nothing feels like being at home on a sofa you love especially one that’s been expertly cared for by you!

A day in the life of

As a Service Technician, No Two Days Are Quite The Same. But Here Are Some Of The Ways You’ll Roll Out The Red Carpet

• Carry out upholstery repairs, adjustments, and maintenance in customer homes, stores, and Customer Distribution Centres (CDCs), ensuring every sofa meets our high-quality standards and agreed specifications.
• Communicate clearly and professionally, without jargon, so customers understand what’s happening and why. Keep them informed throughout the visit, helping them feel confident and involved every step of the way.
• Inspect furniture to identify any damage, defects, or signs of wear and decide on the best repair solution to bring the sofa back to its best.
• Repair or replace external coverings and internal components, including leather, fabric, foam, seat interiors, springs, frames, mechanisms and other upholstery components, using the right tools and techniques to restore sofas to their original condition - or better!
• Keep detailed and accurate records of the work carried out, parts used or required, and any customer feedback to help us continuously improve.
• Ensure every repair meets Sofologys quality standards and leaves customers feeling happy with both the result and the service they’ve received.
• Follow all safety procedures and Sofology processes, whether working in a customers home, store, or CDC, and handle tools and materials with care.
• Work closely with the wider Customer Care Teams to source any parts or materials needed to complete repairs quickly and to the right standard.
• Educate customers on how to care for their sofas so they stay looking and feeling great for years to come.
• Collaborate effectively with retail staff, the customer care team, and quality control to ensure a seamless, joined-up experience for every customer.

In an ideal world

You’ll bring a combination of technical skill and top‑notch service. We're looking for someone who's:

• Passionate about quality and attention to detail
• Great with customers and confident in home environments
• Skilled with tools like staplers, cutters, and sewing equipment
• Experienced with fabric and leather repairs, internal components, and frame work
• Comfortable lifting and moving furniture safely
• A team player who's as happy fixing a sofa as they are making someone's day

Experience in upholstery or furniture repair is a big plus (13 years is ideal), but if you’ve got the passion, hands‑on talent, and love helping people there could be a seat for you at Sofology!

Pay & Perks

• Great basic salary & company bonus
• Plenty of opportunities to learn & grow
• 30% discount across the Group, plus 15% for your friends and family
• Access to discounts at 100s of high street retailers
• Mental, physical and financial support (EAP)
• Enhanced maternity & adoption pay
• Spend up to £1,500 at Currys / PC World and spread the cost through Sofology
• Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
• A contributory health scheme, flu vaccines, access to a Doctor and private health check
• Income protection, bereavement and life assurance - you can count on us to be there when it matters
• Holiday buy back scheme (5 days)
• Sharesave, volunteer days and a cycle to work scheme

Okay, so the list just goes on, but here are a few more.

A Little Bit About Sofology

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

Roll Out The Red Carpet- From browsing to buying and beyond, we always ensure a very important customer experience - no ifs, no buts.

A Seat for Everyone- Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

Bold By Design- We're a courageous brand with ambition and drive. We'll never settle for second best and always strive for more.

So, if you want to join us on the sofa, save your seat by applying now!