Service Technician

Employal; Lockington; On-site; GBP 26,000 - 29,000; Full time

Job summary

A field service provider is seeking a Service Technician to cover the Midlands area, focusing on installing and repairing MFPs. Candidates should have strong electromechanical skills, a UK driving license, and experience in customer service. This full-time role offers a salary between £26,500 and £29,000, a company car, and opportunities for career development.

Benefits

Company car

Fully supported training

Career development opportunities

Qualifications

• Holds a full UK driving licence and comfortable travelling around the Midlands region.
• Experience in field service, technical support, or hardware maintenance is a plus.
• Willing to work overtime when required to support customer needs.

Responsibilities

• Install, diagnose, maintain and repair MFPs and document hardware across your territory.
• Respond to customer service calls and technical issues in accordance with SLAs.
• Advise customers on preventative maintenance and machine configuration.

Skills

Electromechanical skills

Communication (verbal and written)

Organizational skills

Attention to detail

Job description

Overview

Service Technician — Nottingham/Derby (Midlands / Field Role)

Midlands Region • Full-Time, Permanent • Salary: £27,500 • Company Car • Benefits

Responsibilities

• Install, diagnose, maintain and repair MFPs and document hardware across your territory
• Respond to customer service calls and technical issues in accordance with SLAs
• Advise customers on preventative maintenance, machine configuration and best practice
• Work closely with the call centre, ensuring accurate logging, reporting and communication
• Maintain stock levels and service paperwork in a timely and accurate manner
• Escalate issues when necessary and manage multiple tasks efficiently
• Travel regionally to cover customers, holiday absences, and occasional overflow

The candidate

• Hold a full UK driving licence and comfortable travelling around the Midlands region
• Sound electromechanical skills, ideally with experience working on MFPs or similar hardware
• Strong communicator, both verbal and written, comfortable dealing with customers and internal teams
• Excellent organisational skills, prioritisation ability, and attention to detail
• Experience in field service, technical support, or hardware maintenance is a plus
• Willing to work overtime when required to support customer needs

In return

• £26,500 - £29,000 base salary, company car
• Fully supported training and career development
• Monday to Friday role, with structured field service hours and occasional overtime
• A service territory focused on the Midlands, ideal for candidates near Derby, Nottingham or surrounding areas
• Opportunity to grow within a respected global brand and further your technical career

If you are a hands-on technician with strong technical skills and customer service experience, we want to hear from you