Service Technician

Hilti (Canada) Corporation; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading construction tools company near Glasgow seeks a skilled technician to diagnose and repair tools in a hands-on role. This position offers career advancement opportunities, a competitive benefits package including health insurance, and a hybrid working arrangement. Join a culture that values teamwork and continuous improvement. No prior experience in sales or construction is required.

Benefits

Genuine career advancement

Private Health Insurance

33 days' holiday

Flexible working options

Employee resource groups

Qualifications

• A true interest in becoming an outstanding technician.
• Experience or knowledge within an electrical/mechanical discipline.
• Willingness to progress and develop.
• Ability to follow safety protocols.

Responsibilities

• Diagnosing and resolving faults on Hilti tools.
• Performing high-quality repairs and testing for safety.
• Communicating potential faults to supervisors.

Skills

Attention to detail

Teamwork

Continuous improvement

Education

Experience within an electrical/mechanical discipline

Tools

Software for repair administrative tasks

Job description

What's the role?

Hilti is on the lookout for a skilled and motivated technician to become part of our dynamic repair centre near Glasgow. In this hands‑on role, you’ll be diagnosing and repairing Hilti tools and machinery, ensuring our customers receive top‑tier service and support. Whether you're experienced in tool maintenance or eager to grow your technical skills, this is a fantastic opportunity to work with a globally respected brand in a collaborative, inclusive environment. Please note this is a fixed term contract for approximately 12 months.

What does the role involve?

• Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on‑line repair manuals
  and technical files.
• Diagnose and resolve faults on Hilti tools and machinery
• Perform high quality repairs to Hilti products through problem diagnosis and application of prescribed corrective measures while utilising appropriate tools and systems.
• Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools.
• Conduct final functional and safety testing after every repair to ensure customer safety.
• Communicate potential faults to Repair Centre Supervisors
• Follow safety protocols and maintain a clean, organised workspace
• Use Hilti systems and technology to complete all repair‑related administrative tasks
• Develop product knowledge to identify and share insights on repair trend

What you need is?

• A true interest in becoming an outstanding technician
• Experience or knowledge within an electrical/mechanical discipline
• Interest in future development and a willingness to progress
• Great attention to detail and the understanding of a safe workplace
• Positive attitude towards team work and continuous improvement
• Knowledge or experience using software's and systems for repair administrative task

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• Company vehicle and fuel card for sales roles
• 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Paid leave to work on charitable projects
• Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Different ways to work flexibly, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Trips to locations such as Milan, New York and global HQ for high performers across all teams

Our Regional Head Office is based at Circle Square in Central Manchester, where we are located a short walk from Oxford Rd train station and St Peter's Square tram stop. We offer a hybrid working pattern between the office and home and different ways to work flexibly so please feel free to talk about what flexibility means to you at your interview.