Service Team Manager

Jago Consultants; Weybridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive consultancy seeks an experienced Service Team Manager for a prestigious dealership in Weybridge. The ideal candidate will lead a small team, driving performance through coaching and cost management. You must possess a stable career background, ideally in a prestige environment, with a focus on customer satisfaction. This role offers long-term career progression and a rewarding package.

Benefits

Long-term career progression

Excellent facilities

Rewarding package

Qualifications

• Experienced in managing and motivating service teams.
• Proven track record in a service-related role, ideally in a prestige environment.
• Ability to analyze performance metrics and implement improvements.

Responsibilities

• Manage and coach service team members for high performance.
• Control costs and maintain resource plans for the workshop.
• Monitor performance against targets and implement improvements.
• Ensure high customer satisfaction through service quality.

Skills

Team leadership

Cost management

Performance analysis

Customer satisfaction

Job description

Job Description

Service Team Manager – Prestige Brand!!

Our client operates a large prestige dealership and due to an internal promotion are looking to recruit an experienced and successful Service Team Manager to run a small team within the service department on a daily basis, reporting in to the Aftersales Manager.

The role will suit the following :

• Senior Service Advisor
• Assistant Service Manager
• Service Manager
• Team Manager
• Reception Manager
• Workshop Controller

The Role :

• Managing, coaching and motivating employees to ensure a high quality of staff.
• Controlling cost management for the department
• Compiling and maintaining a resource plan for the workshop and load optimisation.
• Together with the Aftersales Manager, monitoring performance against agreed targets.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
• Reviewing CSI surveys and other measures for monitoring customer satisfaction.
• Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process.
• Guaranteeing cleanliness and orderliness of workshop and ensuring quality control of all completed tasks.

About You :

• An experienced and established Service Advisor / Assistant Service Manager / Reception Manager / Workshop Controller who is successful in their current position
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Ideally you will have prestige background

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package