Service Team Manager

Kingfisher; Lincoln; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is seeking a Service Team Manager. This role involves leading the checkout team to enhance customer experiences and drive service excellence. Candidates should possess strong leadership abilities, emotional intelligence, and a passion for customer service. The position offers benefits including a company bonus scheme, a competitive salary, and wellness programs. Join us to help create a diverse and inclusive environment.

Benefits

Award-winning pension scheme

Company bonus scheme

ShareSave options

6.6 weeks holiday

Employee assistance programme

Shopping discounts

Qualifications

• Proven leadership in a retail environment.
• Strong skills in customer service management.
• Ability to inspire and motivate teams.

Responsibilities

• Lead a team to enhance the customer experience.
• Drive service excellence through training and feedback.
• Manage safety compliance and operational standards.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Influencing others

Job description

Overview

Full time Part time or Job Share

7 Month Fixed Term Contract - 36.75 Hours per week

Up to 40000 per hour Bonus Pension 6.6 Weeks Holiday

B&Q Lincoln

Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

Whats the job

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. Its B&Qs ambition to make every customer count so you are driven by a passion to create true brand loyalty to support future sales this role you will :

• You’ll lead a vital part of our store operation shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
• Inspire the Make Every Customer Count agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front‑end service experience ensuring fast, friendly and reliable service.

What we need

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer experience. This role you should be leading in a way that demonstrates the following qualities :

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
• You have strong emotional intelligence and thrive in influencing others.
• You love to problem‑solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

Whats in it for me

As part of a great team you’ll be valued for who you committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes :

• Award‑winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process please contact for any recruitment adjustments.

#LI-Onsite

Required Experience

Manager

Key Skills

Cement Plant, Account Payable, Bidding, Electrical Engineering, Kpo, Architecture

Employment Type: Full-Time

Experience: years

Vacancy: 1