Service Support Officer Culture & Leisure

London Borough of Richmond upon Thames and London Borough of Wandsworth; City Of London; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

A progressive local council in London is seeking a Service Support Officer to provide essential administrative support within the Culture & Leisure department. The role involves coordinating recruitment processes, managing service data, and engaging with various stakeholders. Ideal candidates are highly organized, proactive, and possess strong communication skills. This hybrid position offers a salary range of £37,602-£45,564 pa and opportunities for professional development.

Benefits

Generous annual leave

Flexible working

Pension plan

Qualifications

• Experience supporting senior staff and managing complex workloads.
• Proven ability to coordinate recruitment processes.
• Skilled in record-keeping, data analysis, and reporting.
• Able to liaise with a wide range of stakeholders.

Responsibilities

• Providing high-quality administrative support to senior managers.
• Coordinating recruitment and onboarding processes.
• Managing the divisional forward planner and governance procedures.
• Supporting customer feedback and complaints monitoring.

Skills

Administrative Experience

Recruitment & Onboarding

Process & Data Management

Technical Skills

Communication & Interpersonal Skills

Tools

MS Office

Productivity Tools

Job description

Overview

Job Title: Service Support Officer (Culture & Leisure)

Salary Range: £37,602-£45,564 pa

Permanent

Full Time

Location: Hybrid / Wandsworth Town Hall SW18 2PU, London

Join Our Team as a Service Support Officer – Culture & Leisure (Wandsworth & Richmond Councils)

Are you a highly organised, proactive, and professional administrator who thrives in a fast-paced environment and enjoys supporting senior leaders and service delivery? If so, we want to hear from you!

We’re looking for a dynamic Service Support Officer to join our Resident Services Department, providing essential support to the Assistant Director for Culture & Leisure and their Heads of Service. This is a key role at the heart of a collaborative and innovative team delivering services across the vibrant boroughs of Wandsworth and Richmond.

About the role

The specific duties and responsibilities for this role are:

• Providing high-quality administrative and system support to senior managers.
• Coordinating recruitment and onboarding processes across the Culture & Leisure service.
• Managing the divisional forward planner and internal governance procedures.
• Supporting the collection, analysis, and reporting of service data.
• Handling customer feedback and complaints monitoring.
• Raising purchase orders, processing invoices, and liaising with vendors.
• Supporting meetings, correspondence, and office logistics.
• Monitoring and updating service webpages and digital tools.
• Contributing to quarterly performance reporting and continuous improvement initiatives.

About you

• A confident communicator – both in writing and face-to-face.
• Excellent IT skills and attention to detail.
• A team player who thrives under pressure and enjoys variety.
• Embraces continuous improvement and digital innovation.
• Proactive and able to work independently and collaboratively.

Essential Qualifications, Skills and Experience

• Administrative Experience: Experience supporting senior staff and managing complex workloads.
• Recruitment & Onboarding: Proven ability to coordinate recruitment processes and welcome new starters.
• Process & Data Management: Skilled in record-keeping, data analysis, and reporting.
• Technical Skills: Proficient in MS Office and productivity tools.
• Communication & Interpersonal Skills: Able to liaise with a wide range of stakeholders and uphold high standards of customer care and equality.

Why Join Us?

• Make a real difference in local government.
• Work in a supportive, inclusive, and forward-thinking environment that values your ideas.
• Develop your skills and grow your career in a role that offers progression and variety.
• Be part of a shared staffing arrangement that champions innovation and collaboration across two fantastic London boroughs.

If you are ready to support leaders who shape culture, leisure, and community life across Wandsworth and Richmond apply now and be part of something bigger.

Closing Date: Sunday 26th October (midnight)

Shortlisting Date: W/C 27th October

Interview Date: 7th November (face to face interview and test)

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of opportunities to develop and reward our employees including up to 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan. There is no external link in this description.