Service Support Manager

Mitie Cleaning & Hygiene Services; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management company in the UK is seeking a dedicated Service Support Manager to ensure high standards of cleanliness across multiple retail sites. The ideal candidate will have proven experience in operations management, strong organizational skills, and a full UK clean drivers license. This role offers flexible lifestyle benefits and opportunities for training and development.

Benefits

Virtual GP

Salary Finance early pay access

Flexible lifestyle benefits platform

Discounts from MiDeals

Cycle-to-work scheme

Enhanced pension contributions

Training and development opportunities

Qualifications

• Proven experience in operations management, preferably within the cleaning or facilities sector.
• Ability to work independently and manage a large portfolio of sites.
• Full UK clean drivers license is required.

Responsibilities

• Manage approximately 65 retail sites and ensure cleanliness and compliance.
• Provide operational support including site visits and HR meetings.
• Handle payroll and compliance reporting.

Skills

Operations management

Strong organisational skills

Communication skills

Customer service skills

IT literacy in Microsoft Office

Education

Health and Safety IOSH qualification

Job description

Service Support Manager (Area Manager)

We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.

We are seeking a dedicated and experienced Service Support Manager (Area Manager) to oversee operations within the PE postcode area, specifically within the retail cleaning sector.

Key Responsibilities

• Manage approximately 65 retail sites, ensuring each is audited quarterly to maintain high standards of cleanliness and compliance.
• Provide operational support across all sites, including regular site visits, HR meetings, and audit reviews (approximately 60% of the role).
• Handle administrative duties such as payroll, HR documentation, and compliance reporting (approximately 40% of the role).
• Ensure adequate weekend cleaning coverage, although the core working hours are Monday to Friday.

Candidate Requirements

• Proven experience in operations management, preferably within the cleaning or facilities sector.
• Strong organisational and communication skills.
• Ability to work independently and manage a large portfolio of sites.
• Willingness to travel across the PE postcode area.
• Vetting required, including checks on financial history, criminal record, and employment background.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

Excellent management skills, strong organisation and time management, paired with great customer service skills to liaise with clients effectively. Flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license – a company car is provided in this role – and previous management experience in soft services/cleaning within facilities management. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is desirable.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand, a Salary Finance scheme early pay access, and a flexible lifestyle benefits platform, Choices, to purchase extra days’ holiday, critical illness insurance, dental treatment, or technology products.

Discounts from MiDeals, cycle-to-work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

Mitie Stars recognition with cash prizes and a chance for a £10,000 top prize.

We offer diverse training and development avenues.

Accessibility & Diversity

We are committed to ensuring our recruitment process is inclusive and accessible. If you have a disability or long‑term condition and need reasonable adjustments, please contact Shivam Sharma at [e-mail].

About Mitie

Since 1987, Mitie has employed 76,000 staff globally. We are the UK’s leading facilities management and professional services company, serving clients including banks, critical government sites, hospitals, and schools.

Join our Mitie Team

Apply now.