Service Support Manager

Mitie; England; On-site; GBP 25,000 - 31,000; Full time

Job summary

A service management company is seeking a Service Support Manager to deliver excellent service standards in the South Coast. The role involves building relationships with clients, conducting audits, and managing daily operations to ensure compliance with health and safety laws. Ideal candidates should have previous management experience in facilities management and strong communication abilities. A full UK driving licence is required, and benefits include virtual GP access and flexible lifestyle options.

Benefits

Access to a virtual GP

Financial wellbeing support

Flexible lifestyle benefits

Qualifications

• Management experience in soft services or cleaning within facilities management.
• Excellent customer service and communication skills are necessary.
• Strong organisational and time management abilities required.
• Full UK clean driving licence is essential.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure compliance with Health & Safety regulations.
• Ensure that service delivery aligns with company policies and procedures.

Skills

Customer service skills

Organisational skills

Time management

IT literacy

Education

IOSH Health & Safety qualification

Tools

Microsoft Office

Job description

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Contract: Type: Permanent Hours: 40 hours per week Pay: £30,500 Location: South coast, Brighton, Eastbourne, Hastings

Role Responsibilities:

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What we're looking for:

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

What we offer you:

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.