Service & Support Engineer - Smart Home & AV Systems

Hiring People; City Of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading technical services provider is looking for a Service & Support Engineer based in the City of London. You will deliver excellent client support and technical maintenance for luxury smart home systems, with a salary range of £45,000 - £55,000 and benefits including a company vehicle and structured training opportunities. Ideal candidates will have 3-5 years in the AV or automation sector and a focus on customer care.

Benefits

Company vehicle

25 days' holiday plus bank holidays

Company pension scheme

Structured training and certification support

Qualifications

• Minimum 3-5 years' experience in luxury smart home, AV, or automation.
• Deep technical understanding of control systems and AV distribution.
• Full UK driving licence and ideally located near Maidstone.

Responsibilities

• Deliver first-class service and support across luxury residential systems.
• Diagnose and resolve technical issues involving high-performance AV equipment.
• Maintain accurate service documentation and asset records.

Skills

Technical expertise

Excellent communication

Problem-solving skills

Organisational skills

Tools

Crestron

Control4

Lutron

Cisco

Ubiquiti

Job description

This role is ideal for a technically gifted, client-facing engineer who takes pride in problem-solving, attention to detail, and calm professionalism. You'll take ownership of maintenance, diagnostics and client support, combining technical expertise with an instinct for customer care.

Must live and be located within 30 miles of Maidstone

You'll represent the company in front of high-value clients – resolving issues swiftly, preventing future faults, and maintaining the trust that defines Modus Vivendi's reputation for excellence.

Modus Vivendi | Maidstone HQ | London & Home Counties | £45,000 - £55,000 + Vehicle | Pension | Career Growth

Protect.Perfect.Perform.

What We Offer

• £45,000 - £55,000 salary, dependent on experience
• Company vehicle, fuel card, laptop, and tools
• 25 days' holiday + bank holidays
• Company pension scheme
• Structured training and certification support (Crestron, Lutron, networking)
• Prestige projects in London & the Home Counties
• A collaborative, high-trust culture where ownership and integrity come first
• Genuine career progression to Senior Service Engineer or Technical Support Manager

Why Modus Vivendi

We're a team of craftsmen, not contractors. We value reliability, pride and precision in everything we do – from a cable tie to a client meeting. Our reputation is built on follow-through and trust, and we only hire people who share that mindset.

At Modus Vivendi, you'll be part of a company that rewards attention to detail, supports growth, and builds lasting relationships – with clients and with each other.

At Modus Vivendi, we don't just install world-class smart home systems – we stand behind them. For more than 20 years, we've partnered with leading architects, designers and developers to deliver flawless experiences in some of the UK's most exceptional residences. Now, we're looking for a Service & Support Engineer to uphold those standards – ensuring every Modus Vivendi system performs perfectly, every day.

About You

• Minimum 3-5 years' experience in the luxury smart home, AV, or automation industry.
• Deep technical understanding of control systems, AV distribution, networking, and lighting control.
• Calm, methodical and detail-driven under pressure.
• Excellent communicator who inspires confidence in clients.
• Highly organised, self-motivated and reliable – always follows through.
• Comfortable working independently in clients' homes with discretion and professionalism.
• Full UK driving licence; ideally based within 25 miles of Maidstone.

What You'll Do

• Deliver first‑class service, maintenance and support across luxury residential systems.
• Diagnose and resolve technical issues involving Crestron, Control4, Lutron, Rako, Cisco, Ubiquiti, Ruckus, and high‑performance AV equipment.
• Perform preventative maintenance visits, firmware upgrades and system optimisation.
• Liaise directly with clients, project managers and contractors to deliver efficient resolutions.
• Maintain accurate service documentation and asset records.
• Support warranty management and feedback loops for continuous improvement.
• Provide technical input to system upgrades and small works, ensuring seamless integration.

How to Apply

If you're a service‑driven engineer who believes excellence is the only acceptable standard, we'd love to hear from you.