Service Support Administrator PSD

Northumbria Police; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional law enforcement agency in Newcastle upon Tyne seeks a Support Services Administrator. This role involves handling complaints, administrative support, and maintaining databases. Candidates must possess strong customer service skills, problem-solving abilities, and experience in a professional setting. The position offers various benefits, including flexible working hours and a public sector pension scheme.

Benefits

26 days' leave plus 8 bank holidays

NHS Fleet Solutions Car Lease Scheme

Enhanced maternity and parental leave

Flexible working hours

Public sector pension scheme

Corporate travel discounts

Access to private healthcare

Discounts on shopping and dining

Extensive paid sick leave

Access to gyms

Cycle to work scheme

Responsibilities

• Handle and process both paper and electronic mail.
• Provide telephone support to key stakeholders and the public.
• Manage and update national and local databases.
• Track and record complaints processes.

Skills

Administration experience in a professional setting

Excellent customer service

Strong problem-solving abilities

Ability to prioritise tasks

Team player with experience handling confidential information

Job description

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Professional Standards Department as a Support Services Administrator. Our Professional Standards Department ensures all Northumbria Police staff adhere to the Code of Ethics and the Standards of Professional Behaviour. We have a fantastic opportunity to join our team, providing a range of administrative and complaints management support. Our department is crucial in improving public service and promoting ethical behaviour, so we're looking for a professional, dedicated individual to join our busy team. Managing complaints in a timely and accurate manner is of the highest importance to our Force. By doing so, we build and maintain community confidence and support members of the public when they raise a concern. In the Support Service Assistant role, you'll help efficiently record complaints and ensure administrative tasks are carried out with complete confidentiality. This is a challenging role where you'll also interact with members of the public who may sometimes be upset or unsure of how to express their dissatisfaction. You'll need to be resilient and able to show empathy under pressure. This is a unique area of the force where you'll need a high level of integrity and the ability to balance a heavy, fast‑paced workload. If you enjoy being super organised and staying busy with tasks, this could be the perfect role for you.

What you'll do

• Handle and process both paper and electronic mail, ensuring force policies are adhered regarding data protection and confidentiality.
• Provide friendly telephone support to key stakeholders, the public, and colleagues.
• Manage and update national (Centurion) and local databases to support the Department, the Independent Office for Police Conduct, and the Office of the Police Crime Commission.
• Track and record complaints processes to ensure timely responses and prepare correspondence.

Qualifications and skills

• Administration experience in a professional setting.
• Excellent customer service and communication skills, able to communicate to people on all levels.
• Strong problem‑solving abilities and decision‑making initiative.
• Ability to prioritise tasks, facilitating an efficient and effective complaints process.
• Team player with experience handling confidential information.

Sound interesting? For further information, and to support your application, please view the

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview. If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via [e-mail] for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly. If your application is successful, we'll ask you to complete a Management Vetting (MV) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance and medical information.

Benefits

• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We've invested in extensive paid sick leave, trained mental health first aiders on site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme

Just so you know