Service Supervisor – Service Operations

Global Fire & Security; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Training and career development opportunities

Employee referral scheme

Van/Fuel Card/Uniform

Job summary

Global Fire & Security is looking for a Service Supervisor to lead a team at their Canary Wharf location. The role involves ensuring the delivery of engineering services, mentoring team members, and conducting audits.

The ideal candidate will have strong leadership and technical skills, experience in the fire systems industry, and relevant certifications. Competitive salary and opportunities for career development are offered.

Qualifications

• Experience with Gent and Notifier systems.
• Proven experience in field electrical roles and supervisory/management.
• Demonstrable experience in the Fire Systems industry.

Responsibilities

• Lead and manage a diverse team of engineers.
• Conduct health and safety audits within the team.
• Develop strategies for continuous improvement.

Skills

Field electrical experience

Leadership skills

Excellent customer service

People management

Relationship building

Education

Industry specific qualifications (FIA or equivalent)

IOSH or SSSTS certification

Tools

MS Office (Outlook, Word, Excel)

Gent and Notifier systems

Job description

Service Supervisor – Service Operations

Location: Static Site - Canary Wharf - Days / some night shifts as required

Job Type: Full Time – £DOE + Appropriate Package

Job Purpose

To provide essential support to the Field Line Manager, leading a diverse team of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines. This position offers a blend of leadership, technical expertise, and strategic planning, making it ideal for a proactive and motivated individual ready to make a significant impact.

Key Accountabilities

• Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
• Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
• Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development.
• Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles.
• Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues.
• Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently.
• Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations.
• Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members.
• Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives.
• Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow.
• Facilitate feedback from the field to management, helping to refine processes and improve service delivery.
• Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives.

About You

• Experience with Gent and Notifier systems.
• Proven experience in field electrical and supervisory/management.
• Considerable demonstrable Fire Systems industry experience.
• Industry specific qualifications (FIA or equivalent).
• You must be fully qualified, with a certificate in IOSH or SSSTS (Health and Safety).
• Proficiency in MS Office (Outlook, Word, Excel).
• Strong leadership and communication skills.
• Excellent customer service skills.
• Sound knowledge of contract terms and pricing.
• People management skills.
• Hold a full driving licence.
• Ability to create and build strong relationships, with a professional approach.

What We Offer

• Competitive salary.
• Supportive and professional team environment.
• Opportunities for training and career development.
• Employee social and engagement initiatives.
• Employee referral scheme.
• Van/Fuel Card/Uniform.
• The chance to be part of a reputable company in the fire and security industry.