Service Supervisor Patient Meals Service

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Lancashire is looking for a Patient Meals Service Supervisor to manage the catering service for over 800 patients. Responsibilities include supervising staff, ensuring quality and hygiene standards in food service, and managing the operational needs of the meal delivery system. Candidates should have strong communication skills and experience in food hygiene.

Qualifications

• Experience in catering industry in a similar position.
• Ability to fulfil catering tasks with attention to hygiene.
• Good personal hygiene and clean appearance.

Responsibilities

• Supervise day-to-day operational requirements of the meals service.
• Plan and organise meal service delivery.
• Ensure compliance with food safety and hygiene standards.

Skills

Excellent communication skills

Food presentation

Hygiene practices

Supervisory skills

Education

Qualification in Food Hygiene at Level 2

Job description

Patient Meals Service Supervisor

The Catering Department, Victoria Hospital, Blackpool are looking for a Patient Meals Service Supervisor. If you can raise to the challenges of providing a high quality service to over 800 patients per meal service and are a dynamic person please read on. You will supervise the day-to-day operational requirements for the patients meal service conveyor belt system and be responsible for maintaining the high standard of food service to patients. This is a working supervisor role that covers early and late shifts, you will work with two supervisors on a 3 week rota including weekends and Bank holidays as rostered. Duties include allocating work to catering staff, supervising, directing and involvement in serving meals for patients in accordance to the Catering Departments standards following policies and procedures. You need to have a 'can do' attitude and be flexible to ensure the needs of the service are met every day. Duties include: Planning, organising and supervising the meals service to patients. Working on the patient meals conveyor belt carrying out visual checks on each patient meal paying particular attention to; presentation, portion control and meeting patients' medical and cultural needs, for example, gluten free, milk free, blended food, halal and kosher. Supervise and work with the meal service team on the strip-down, dishwasher belt, cleaning crockery, equipment, meal trolleys and service area ready for the next meal service. Complete staff weekly rotas, allocate daily duties and carry out staff appraisals and be part of the recruitment process. Be involved in service improvement meetings to ensure the provision of a cost effective, quality catering service is provided for patients. The Patients' Meals Service Section of the Catering Department employs 25 staff in the service of approx. 2400 meals each day for patients. A 'trayed meal system' offers a choice menu for all meals and provides for 850-900 patient's delivering Breakfast, Lunch & Supper to all wards. The Patients' Meals Service Supervisor has first line supervisory responsibility for the patients meals service section. The Patients' Meals Service Supervisor fulfils a very important role in providing a catering service that contributes to more patients being treated and being given higher quality care. As applicable to all NHS staff under the 'Agenda for Change', the Patients' Meals Service Supervisor must be committed to applying a partnership approach to "Assist new ways of working which best deliver the range and quality of service required, in as efficient and effective a way as possible, and organised to best meet the needs of patients". An operational supervisor is responsible for the patients' meals services in support of the Catering Management team. Being involved in co-operating all aspects of operations to ensure the provision of a cost effective, quality catering service for Patients. In addition to organisation, supervision and operational controls in the Patients' Meals Service Section the Supervisor contributes to good communication and inter‑department relationships within the hospital, Undertaking planning, organisation and supervision of Meal Service for Patients, within the Hospital and develop the services by making the most efficient and economic use of its resources. Ensuring correct and appropriate use of Food commodities, Cleaning Materials, Disposable items, Light Equipment and any other items required to deliver the catering services. Allocating work, supervising, directing and involvement in serving of meals for Patients in accordance with the Catering Department's Hygiene & Quality Standards, and Recipes. Checking meals served to confirm that items ordered, food quality, presentation and temperature meets with required standards. Some involvement in audits of the set standards for Patients meal services, with other personnel as appropriate e.g. Ward Sister, Matron, and implementing improvements as necessary. Comply with the requirements of 'The Food Safety Act 1990', ensuring that all measures are taken to deliver a food safe and hygienic catering service. Application of an effective system of HACCP, 'Hazard Analysis & Critical Control Points' throughout commodity receipt, storage and service of food to ensure associated documentation is correctly completed in own area of responsibility and also by patients' meals service staff. Controlling quantities of meals and provisions issued to wards with particular attention and taking action as required to ensure correct portioning and food issues to avoid wastage Monitoring of meals returned (wastage) from wards and taking such action as required to contact ward and identify reason for wastage with a view to minimising this and avoid further over‑ordering. Planning and ensuring staffing level arrangements, duty rotas and associated departmental staffing meets with all aspects of the operational needs of the Catering Department. Managing staff annual leave and sickness absence. Undertaking a degree of involvement in the Staff Appraisal procedure. Leading by example and ensuring staff are correctly / cleanly dressed when on duty and in compliance with rules regarding jewellery, watches, hair control etc. Strictly complying with codes of practice for general and personal hygiene. Knowing and applying the correct procedures in catering staff responsibilities to report any sickness and especially that compliance with the D & V policy is ensured. Ensuring correct use and cleaning of any equipment, or item of plant or machinery, to a high standard of hygiene. Awareness and compliance with Food Safety systems for Raw & Cooked separation E.g. use of colour coding for knives, cutting boards etc., to avoid cross contamination risks. Being aware of, following and ensuring catering staffs' compliance with the Health and Safety procedures of the Catering Department and of the Trust. Meeting personal responsibility, for one's own safety and safety of colleagues, through safe working practices. Informing colleagues and customers of any identified potential risk E.g. Defective equipment, Spillage etc. by placement of warning notices and ensuring appropriate reporting as required through the Estates online reporting system for repair or correction. Taking appropriate action in the event of an accident to notify, refer and complete online Incident Reports in line with Health & Safety policy. Personal Be physically capable to be meet the physical demands of the job role. Able to work in a hot, noisy environment. This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the Manager. This job description will be reviewed regularly in light of changing service requirements and any such changes will be discussed with the post holder. The post holder is expected to comply with all the relevant Trust policies, procedures and guidelines including those relating to Equal Opportunities, Health, and Safety, COSHH and Confidentiality of Information Being able to communicate with multi-disciplinary staff.

Qualifications

• Excellent communication skills, with the ability to deal with queries from hospital staff
• Ability to carry out catering tasks with special attention to hygiene, food presentation and speed of work.
• Physically able enough to fulfil tasks and speed of the post (refer to Job Description). Experienced in catering industry in similar position with full working knowledge of hygiene & food safety.
• 2 Satisfactory References
• Previous employment that indicate capability to undertake training in duties of post Previous employment that indicate capability to undertake training in duties of post
• Evident Good Personal Hygiene, Clean and tidy appearance

Desirable Criteria

• Previous experience of working in large group / busy environment, holding recent Qualification in Food Hygiene at Level 2
• Basic English reading and writing skills required understand policies and procedures.
• Will satisfactorily complete Allergan awareness training and achieve qualification from FSA within first 12 weeks of employment.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. BTH is part of the Lancashire & South Cumbria NHS Collaborative, therefore all roles will be required to support system wide working across the Lancashire & South Cumbria regions. Catering are part of OneLSC Lancashire & South Cumbria and as such come under East Lancashire Trust. The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a ‘Zero Tolerance’ policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.

Application Notes

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rata. For posts on Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short‑listed.
• Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act 2006 any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1‑3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.