Service Supervisor Catering & Hospitality

WSH Group; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A hospitality service provider in Reading seeks a motivated individual to join their team full-time. The role includes maintaining a retail micromarket and overseeing coffee services, alongside logistics and customer service responsibilities. Candidates should have a passion for food, excellent organizational skills, and effective communication abilities. This position requires a British passport, UK driving licence, and is subject to successful DBS clearance.

Qualifications

• Must hold a British Passport and a UK driving licence.
• Previous experience in the hospitality industry.
• Contagious passion for food and customer service.
• Excellent organizational abilities and attention to detail.
• Concise and effective verbal and written communication.

Responsibilities

• Fill and maintain micro market catering offer and hospitality.
• Monitor food quality and address issues for customer satisfaction.
• Coordinate delivery setup and breakdown of catering supplies.
• Manage inventory and order supplies to maintain stock levels.

Skills

Customer service

Organizational skills

Food quality monitoring

Communication

Job description

Exciting new opportunity at a brand new facility based Benefit Green Park Reading offering a retail micromarket / hospitality and bean to cup coffee machines.

Responsibilities

• Filling and maintaining micro market catering offer & delivering hospitality
• Filling and maintaining onsite coffee machines
• Using company vanWie collect stock from nearby location and deliver to site (Manual Gearbox Van)
• Lone worker working alone excellent organisational skills and ability to prioritise tasks are required
• Quality Control - monitor food quality presentation and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery set-up and breakdown of catering equipment and supplies. Oversee the flow of events including food service beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests addressing their needs and concerns. Handle customer inquiries, requests and special dietary requirements with professionalism and courtesy. Be curious to solicit feedback from clients to continuously improve catering services.

Qualifications

• Due to sensitive nature of contract candidate must hold a British Passport and a UK driving Licence and offer will be subject to gaining a successful DBS security clearance
• Previous experience within the hospitality industry
• Have a contagious passion for food and customer service.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and ngob best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

Remote Work

No

Employment Type

Full-time

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Key Skills가> Business, Patient Care, Compliance, Facility, Emergency, Accounting, HVAC, Daily Operations, Direct Supervision, Professional Development, Service Management, Service Operations, Service Quality, Payroll, Service Technician

BaxterStorey Values

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

BaxterStorey is committed to encouraging equality diversity and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Experience: years

Vacancy: 1