Service Supervisor

WSH Group; Peterlee; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hospitality company in the UK is seeking a dedicated individual for a part-time role focusing on supervising and training catering staff. The role involves ensuring high food quality and service standards while fostering positive relationships with clients and guests. This position requires excellent organizational skills, effective communication, and a passion for customer service. Join us to build a meaningful career in hospitality and make a difference in the industry.

Qualifications

• Previous experience within the hospitality industry.
• Strong passion for food and customer service.
• Ability to supervise and support a team.
• Understanding of delegation skills.
• High attention to detail.

Responsibilities

• Supervise and train catering staff.
• Ensure food quality and service standards.
• Coordinate catering logistics.
• Foster positive customer relationships.

Skills

Organizational abilities

Communication skills

Customer service skills

Job description

Responsibilities

• Supervision and Training - recruit train and supervise catering staff including servers chefs and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality presentation and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery setup and breakdown of catering equipment and supplies. Oversee the flow of events including food service beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests addressing their needs and concerns. Handle customer inquiries requests and special dietary requirements with professionalism and courtesy. Be curious solicit feedback from clients to continuously improve catering services.

Qualifications

Qualifications :

• Previous experience within the hospitality industry
• Have a contagiouspassion for food and customer service.
• You draw satisfaction from supervising training and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values :

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

BaxterStorey is committed to encouraging equality diversity and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Remote Work : No

Employment Type : Part-time

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Experience : years

Vacancy : 1