Service Supervisor

Baxterstorey; Gateshead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Volunteer days

Free meals

Pension plan

Perkbox discounts

Wellbeing hub

Employee assistance

Job summary

BaxterStorey is recruiting to lead and develop catering teams across events, ensuring top-tier service from setup through breakdown. You will mentor staff, monitor performance, and drive standards that delight clients and guests.

Role focuses on quality control, logistics, and exceptional customer interactions, with opportunities for growth within a values-driven hospitality group that supports career development and inclusive culture.

Qualifications

• Passion for food and customer service.
• Enjoy supervising and supporting a team.
• Strong delegation skills.
• Excellent organisation and attention to detail.
• Strong written and verbal communication.
• Adaptable with a solution-oriented mindset.

Responsibilities

• Supervise catering staff and provide ongoing feedback.
• Ensure food quality and service standards.
• Coordinate delivery, setup, breakdown of equipment, and inventory management.
• Address client inquiries and dietary requirements with professionalism.

Skills

Team supervision

Staff training

Customer service

Delegation skills

Education

Hospitality experience

Job description

Job Responsibilities

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

Previous Experience

Previous experience within the hospitality industry

Requirements

• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

We work together as a team to lead by example, protecting the planet and supporting local communities. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Benefits

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week's enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Company Culture

Every interaction is an opportunity to create a lasting impression, and we're looking for indivuduals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!