Service Specialist

(CHL) Ecolab; United Kingdom; On-site; GBP 26,000 - 36,000; Full time

Job summary

Ecolab is seeking a Senior Service Specialist to join its Pest Elimination team. You will provide pest detection, elimination and prevention solutions to commercial customers, protecting brands and ensuring safe operations across restaurants, hotels, hospitals, schools, and more.

You will maintain strong client relationships, document services performed, and upsell additional solutions while upholding safety and regulatory standards.

Qualifications

• Must have 3 years of Pest Elimination Service Specialist experience.
• On-call during off hours and weekends.
• Valid driver’s license with acceptable MVR.

Responsibilities

• Provides written evidence of service delivered and advice for maintaining pest-free conditions.
• Delivers timely and cost-effective pest detection, elimination and prevention solutions to an established route at an expert level.
• Delivers pest solutions to commercial customers including restaurants, hotels, hospitals, schools, and retail/processing plants.
• Provides quality inspection and treatment service to exceed customer expectations and specifications.
• Builds and maintains strong relationships with key customer contacts and upsells additional solutions.
• Maintains organization and timeliness of a route, leveraging advanced certifications as appropriate.
• Upsells Ecolab products/services or refers inquiries to Account Executives.
• Mixes and applies pesticides in accordance with label and relevant legislation.
• Accurately submits reports and paperwork within required time intervals.

Skills

Pest elimination experience

Customer relationship management

On-call availability

Education

High School diploma or GED

Job description

Ecolab is seeking a Senior Service Specialist to join its industry leading Pest Elimination team. In this position, you will provide timely and cost effective pest detection, elimination and prevention solutions to an established route of commercial customers. You'll provide brand protection to your around-the-clock customers including commercial businesses such as restaurants, hotels, hospitals, nursing homes, schools, retail stores, and food and beverage processing plants. Make your service and sales expertise work for you with Ecolab Pest Elimination.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Provides customers with written evidence of service delivered and advice for maintaining pest free conditions.
• Provides timely and cost effective pest detection, elimination and prevention solutions to an established route at an expert level.
• Delivers pest solutions to customers that include commercial businesses, retail stores, food and beverage processing plants, restaurants, hotels and so on.
• Delivers a quality inspection and treatment service to exceed customer expectations and specifications.
• Builds and maintains strong relationships with key customer contacts.
• Identifies customer needs and sells additional solutions to enhance pest prevention and elimination.
• Maintains organization and timeliness of a route. Leverages knowledge gained through advanced certifications or licensures as appropriate.
• Up sells Ecolab's products and services and/or refer sales inquiries for leads to Account Executives.
• Mixes and applies pesticides in accordance with label recommendations and complies with relevant legislation.
• Accurately submits reports and other related paperwork as required at specified time intervals.

Minimum Qualifications:

• High School diploma or GED
• 3 years of experience working as a Pest Elimination Service Specialist
• Willingness to be on-call during off work hours and weekends as necessary
• Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, cold and warm conditions.
• Must possess a valid driving license with an acceptable motor vehicle record

Learn how scientifically proven protocols help eliminate pests through 3.6 million customer visits annually. Ecolab Pest Elimination provides solutions to prevent and eliminate all types of pests in commercial buildings, food processing plants, food retail, foodservice, and many other markets. By partnering with our customers in these markets, you will have the opportunity to help protect their facilities, employees, and brands at a time when it's more important than ever.