Service & Selling Coach — Elevate Customer Experience

John Lewis Careers; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Exeter is seeking a Service & Selling Coach to enhance customer service through effective training and coaching of Partners. In this role, you will conduct engaging sessions and provide constructive feedback to ensure high service standards. The ideal candidate will possess expert knowledge in customer service and demonstrate creativity in training delivery. This position is vital for maintaining customer loyalty and trust.

Qualifications

• Expert knowledge in customer service and training.
• Ability to provide constructive feedback.
• Creativity in delivering training to different learning styles.

Responsibilities

• Conduct engaging training/coaching sessions for Partners.
• Provide constructive feedback to Partners.
• Plan and deliver inductions for new staff.

Job description

A leading retail company in Exeter is seeking a Service & Selling Coach to enhance customer service through effective training and coaching of Partners. In this role, you will conduct engaging sessions and provide constructive feedback to ensure high service standards. The ideal candidate will possess expert knowledge in customer service and demonstrate creativity in training delivery. This position is vital for maintaining customer loyalty and trust.