Service Section Leader - St. Austell

Asda Stores Ltd.; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Team Leader to oversee daily operations and ensure excellent customer service. Responsibilities include managing stock, supporting colleagues, and problem-solving on the shop floor. Ideal candidates will have retail experience, strong communication skills, and a positive attitude. The role includes various benefits such as a colleague discount, pension, wellbeing support, and parental leave policies.

Benefits

Colleague discount: 15% off shopping

Discounted rates on Asda services

Flexible pay access

Company pension

24/7 virtual GP access

Colleague recognition programme

Special offers and discounts

Qualifications

• Experience working in a retail or customer-facing environment.
• Willingness to take on responsibility and support others.
• Good communication skills and a can-do attitude.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Lead the day-to-day running of the department.
• Support colleagues and ensure the best possible customer service.
• Manage stock and help new starters.
• Solve problems on the shop floor.

Skills

Customer-focused

Supportive

Organised

Positive attitude

Team player

Reliable

Job description

As a Team Leader, you'll play a key role in the day-to-day running of your department. You'll lead by example—supporting your colleagues, keeping things running smoothly, and making sure our customers receive the best possible service. Whether it's helping to manage stock, supporting new starters, or stepping in to solve a problem, you'll be a go-to person on the shop floor. You'll work closely with your manager to deliver high standards and keep your team motivated and focused.

• Customer-focused: You put customers first and help your team do the same.
• Supportive: You're approachable, helpful, and always ready to lend a hand.
• Organised: You can juggle tasks, manage priorities, and keep things on track.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Team player: You work well with others and help create a great place to work.
• Reliable: You take responsibility and follow through on what needs to be done.

Qualifications

Experience working in a retail or customer-facing environment. A willingness to take on responsibility and support others. Good communication skills and a can‑do attitude. Flexibility to work a range of shifts, including weekends and evenings.

Benefits

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.