Service Section Leader

ASDA; St. Austell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading supermarket chain is seeking a Service Section Leader in St. Austell. As a Team Leader, you will oversee operations, support your colleagues, and ensure excellent customer service. Ideal candidates will have retail experience, strong communication skills, and flexibility for various shifts. The position offers a competitive salary and benefits including discounts and a company pension.

Benefits

15% colleague discount

Discounted services including Mobile and Pharmacy

Flexible pay options with Stream

Company pension

Wellbeing support services

Parental leave policies

Colleague recognition programme

Special offers on various services

Qualifications

• Experience working in a retail or customer-facing environment.
• A willingness to take on responsibility and support others.
• Good communication skills and a can-do attitude.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Oversee day-to-day operations and lead the team.
• Maintain high standards and motivate the team.
• Assist customers and manage stock effectively.

Skills

Customer-focused

Supportive

Organised

Positive attitude

Team player

Reliable

Job description

Job Title

Service Section Leader

Location

St.Austell

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

36

Pay Rate

£13.60

Category

Retail Hourly Colleagues, Store Management

Closing Date

1 December 2025

As a Team Leader, you’ll play a key role in the day-to-day running of your department. You’ll lead by example—supporting your colleagues, keeping things running smoothly, and making sure our customers receive the best possible service. Whether it’s helping to manage stock, supporting new starters, or stepping in to solve a problem, you’ll be a go-to person on the shop floor. You’ll work closely with your manager to deliver high standards and keep your team motivated and focused.

What makes a brilliant Team Leader

• Customer-focused: You put customers first and help your team do the same.
• Supportive: You’re approachable, helpful, and always ready to lend a hand.
• Organised: You can juggle tasks, manage priorities, and keep things on track.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Team player: You work well with others and help create a great place to work.
• Reliable: You take responsibility and follow through on what needs to be done.

What you’ll bring

• Experience working in a retail or customer-facing environment.
• A willingness to take on responsibility and support others.
• Good communication skills and a can-do attitude.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user

• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.

• Company pension

• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

• Colleague recognition programme

• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.