Service Scheduler - Tunbridge Wells (Temp-to-Perm)

Brook Street; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Tunbridge Wells is seeking a proactive Service Co-ordinator for a temporary role that could become permanent. The ideal candidate should possess strong organisational skills, manage daily schedules for service engineers, maintain customer satisfaction, and effectively handle any potential issues. This position offers a supportive team environment, with training provided and opportunities for long-term growth. Competitive pay and benefits available. Apply to learn more about this exciting opportunity.

Benefits

Weekly pay via Brook Street Recruitment

Accrual of annual leave entitlement

Access to exclusive candidate benefits and support

Temp-to-perm opportunity

Qualifications

• Previous experience in a service or scheduling role is highly advantageous.

Responsibilities

• Schedule daily and weekly workloads for service engineers.
• Maintain exceptional levels of customer satisfaction at all times.
• Work efficiently to ensure all appointments are booked within client requirements.
• Proactively inform clients of any issues, delays, or updates.
• Handle emergency call outs in line with the 24-hour response regulation.
• Ensure all service activities comply with company standards and regulatory requirements, maintaining accurate system records.
• Prepare and issue customer invoices using Xero.
• Manage engineers reports, distribute them to customers, and arrange any follow-up appointments as needed.

Skills

Strong organisational and time-management skills

Ability to work under pressure and manage competing priorities

Proficiency in scheduling software

Proficiency in Microsoft Office

Tools

Xero

Job description

A leading recruitment agency in Tunbridge Wells is seeking a proactive Service Co-ordinator for a temporary role that could become permanent. The ideal candidate should possess strong organisational skills, manage daily schedules for service engineers, maintain customer satisfaction, and effectively handle any potential issues. This position offers a supportive team environment, with training provided and opportunities for long-term growth. Competitive pay and benefits available. Apply to learn more about this exciting opportunity.