Service Scheduler | Coordinate Field Technicians & Growth

Ritchie Consulting Group; Welshpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturing firm in Welshpool is looking for a Field Service Scheduler to join their expanding team. This permanent, full-time role involves scheduling technicians to optimize their time and enhance customer service. Ideal candidates will have experience in planning or scheduling within a service, logistics, or manufacturing environment, alongside strong communication and problem-solving skills. Join this dynamic team and advance your career in a supportive environment.

Qualifications

• Experience in a planning and/or scheduling role within a service, logistics, or manufacturing organization.
• Coordinating, Planning, Multi-tasking and problem solving are second nature to you.
• Strong written and verbal communication skills.
• Exceptional phone manner and customer service ability.

Responsibilities

• Schedule Field Service Technicians' days to ensure effective time utilization.
• Process technician paperwork, including service work orders and quotes.
• Adjust the planned work schedule according to customer demands.
• Collaborate with the service department.
• Facilitate promotion opportunities within the business.

Skills

Planning

Scheduling

Multi-tasking

Problem solving

Communication

Customer service

Job description

A leading manufacturing firm in Welshpool is looking for a Field Service Scheduler to join their expanding team. This permanent, full-time role involves scheduling technicians to optimize their time and enhance customer service. Ideal candidates will have experience in planning or scheduling within a service, logistics, or manufacturing environment, alongside strong communication and problem-solving skills. Join this dynamic team and advance your career in a supportive environment.