Service Scheduler

Pertemps Basingstoke; Andover; On-site; GBP 27,000; Full time

Job summary

A leading manufacturing company in Andover is seeking a Service Scheduler with a passion for technology. The role involves managing service appointments, providing first line troubleshooting, and maintaining customer records. The ideal candidate will possess strong customer service skills and be competent in Microsoft applications. This full-time position offers a starting salary of £26,500, 22 days of annual leave plus bank holidays, and is fully office based.

Benefits

22 days annual leave plus bank holidays

Qualifications

• Strong customer service and administrative experience.
• Competent Microsoft user.
• Knowledge or interest in technology.
• Confident in asking diagnostic questions.
• Ability to work on own initiative.
• Excellent verbal and written communication skills.

Responsibilities

• Receive incoming calls from customers placing fault or support calls.
• Record details on service management system.
• Provide first line troubleshooting to gather technical information.
• Manage call responses and scheduling service appointments.
• Schedule preventive maintenance visits.
• Ensure engineers are booked for calls.
• Raise invoices.
• Maintain and update customer records.

Skills

Customer service experience

Administrative experience

Microsoft skills

Interest in technology

Communication skills

Job description

Service Scheduler

Pertemps are currently recruiting for a service scheduler who has a passion for tech to join a leading manufacturing company in Andover.

Responsibilities as a Service Scheduler

• Receive incoming calls from customers placing fault or support calls
• Recording details on service management system
• Provide first line troubleshooting to gather technical information
• Manage call responses, telephone support and scheduling engineers service appointments.
• Schedule preventive maintenance visits in line with customers needs
• Ensure engineers are booked on and off calls
• Raise invoices
• Maintain and update customer records as required

Requirements

• Strong customer service and administrative experience
• Competent Microsoft user
• Knowledge / interest in technology
• Confident in asking diagnostic questions and providing first line troubleshooting advice
• Ability to work on own initiative
• Excellent verbal and written communication skills

The Service Scheduler Role

Monday - Friday, 8.30am - 5pm or 9am - 5.30pm

Fully office based

£26,500 starting salary

22 days annual leave plus bank holidays

If you are interested in this Service Scheduler position, please apply below or contact Jemma at Pertemps