Service Sales Support EMEA (Maternity cover)

Oxford Instruments Plc; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in Oxford is seeking an experienced administrator. You will manage service contracts, provide quotations, and support internal teams and customers. Strong skills in customer service, along with planning and organisational abilities, are crucial for success in this role. A scientific background is advantageous.

Qualifications

• Proven expertise in customer service and contract management.
• Strong planning and organisational skills.
• Ability to work autonomously and manage workload effectively.

Responsibilities

• Oversee service contracts and manage billable services.
• Provide accurate quotations for services, spares, and repairs.
• Ensure effective order entry and invoicing.

Skills

Customer service expertise

ERP systems knowledge

CRM systems experience

Organisational skills

Planning skills

Multitasking ability

Job description

We are looking for an experienced administrator that can oversee service contracts and billable service work. This role includes the following.

• Providing accurate quotations for billable services, spares, and repairs
• Efficient order entry and invoicing using leading business systems
• Contract management with a focus on key accounts
• Responsive support for customers and service engineers
• Maintenance of service records and documentation
• Continuous improvement of systems and processes

With proven expertise in customer service, ERP and CRM systems and a strong operational focus, you will ensure seamless coordination between internal teams and external clients.

To be successful in this role, you will have strong planning and organisational skills, be self-motivated, able to work autonomously and manage your own workload, with the ability to multitask. A scientific background would be an advantage.