Service Sales Manager - National Coverage

GEA Group; Sittingbourne; On-site; GBP 50,000 - 70,000; Full time

Job summary

GEA Group seeks a Service Sales Manager in the UK responsible for managing key customer accounts and delivering technical solutions in refrigeration. The position involves identifying new business opportunities and enhancing customer satisfaction through dedicated service.

The ideal candidate will have a minimum Level 3 in Industrial Refrigeration, experience with industrial refrigeration systems, and strong analytical and planning skills. Join our mission to drive sustainable revenue growth while ensuring exceptional customer service.

Qualifications

• Minimum Level 3 in Industrial Refrigeration & air conditioning.
• Strong understanding of refrigeration fundamentals.
• Experience with industrial & commercial refrigeration systems.

Responsibilities

• Manage key accounts and identify new business opportunities.
• Deliver technical solutions and proposals for refrigeration systems.
• Build strong client relationships and ensure customer satisfaction.

Skills

Technical Knowledge in Refrigeration

Analytical Skills

Excellent Communication Skills

Planning Skills

Negotiation Skills

Education

Minimum Level 3 in Industrial Refrigeration

Strong understanding of refrigeration fundamentals

Tools

Microsoft Office Suite

Job description

Service Sales Manager - National Coverage

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

As a national Service Sales Manager, you will leverage your refrigeration systems expertise to manage and grow key customer accounts across the UK, identify new business opportunities, and deliver technical service solutions that enhance customer satisfaction and drive sustainable revenue growth.

Account Management & Growth: Manage nominated key accounts, maintaining existing business while identifying opportunities for growth and service expansion.

Revenue Growth: Explore new markets, partnerships, and service project opportunities to drive revenue.

Customer Satisfaction: Build and nurture strong client relationships, ensuring customer needs are met or exceeded while aligning with organisational policies.

Technical Solutions: Prepare and deliver technical solutions and proposals, particularly for industrial refrigeration systems.

Service Projects: Develop quotations and oversee service opportunities that enhance customer value.

Drive for Results: Consistently achieve goals and push for successful outcomes.

Customer Focus: Prioritise customer needs, exceed expectations, and build long-term relationships.

Strategic Agility: Anticipate market trends, create actionable strategies, and align decisions with organisational goals.

Trust & Integrity: Demonstrate reliability, responsibility, and a high level of professionalism.

Motivating Others: Create a positive work climate, engage team members, and share ownership of success.

Business Acumen: Understand market dynamics, develop innovative solutions, and inspire organisational growth.

Technical Knowledge: Apply expertise in refrigeration systems, problem-solving, and technical proposals

Profile And Qualifications

Minimum Level 3 in Industrial Refrigeration & air conditioning.

Strong understanding of refrigeration fundamentals, service, and maintenance of industrial refrigeration systems.

Experience in:

Industrial & Commercial refrigeration systems, design, and application

Ammonia pump systems and Ammonia/Glycol systems

Solution-based technical proposals

Energy efficiency improvements

Proficiency in Microsoft Office Suite.

Strong analytical and problem-solving abilities.

Excellent communication skills (oral and written).

Effective planning, negotiation, and networking skills.

Self-confidence, people management skills, and a professional, approachable demeanour