Service & Sales Assistant

YUGO STUDENTS (UK) LIMITED; Norwich; On-site; GBP 27,000; Full time

Job summary

A student accommodation organization in Central Norfolk is seeking a friendly and enthusiastic Sales & Service Associate. In this role, you'll handle customer queries, engage in sales and marketing initiatives, and organize social events for residents. The ideal candidate should have customer service experience and a knack for creativity. This is a full-time role requiring 40 hours per week, offering a salary of £26,208 per annum.

Qualifications

• Experience in customer service environments.
• Ability to handle queries and complaints with empathy.
• Creative ideas for organizing events.

Responsibilities

• Provide friendly, professional customer service.
• Handle customer queries and escalate as needed.
• Engage in sales and marketing activities.
• Ensure resident safety and welfare.
• Organize social events for residents.

Skills

Customer service

Communication

Teamwork

Event organization

Job description

40 hours per week

Saturday, Sunday and 3 weekdays (flexibility with which 3 days Monday - Friday)

£26,208 per annum

Central Norfolk

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Norfolk.

As the Sales & Service Associate, you’ll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Responsibilities

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents

Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.