Service & Safety Customer Assistant - Food - Chichester

Marks and Spencer plc (UK); Chichester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company based in Chichester is seeking a Fire, Health and Safety Support role. This position involves ensuring a safe environment for staff and customers, managing health and safety practices, and engaging with customers at the store. Strong communication skills and self-motivation are essential, along with compliance to health and safety regulations.

Qualifications

• Must be 18 years of age or older.
• Ability to deal calmly and empathetically with customers.
• Flexibility to support various store areas.

Responsibilities

• Ensure a safe environment, managing Fire and Health Safety practices.
• Create trust and collaboration with store management.
• Engage with customers and support store safety measures.

Skills

Strong communication skills

Good observation skills

Ability to remain focused

Self-motivation

Job description

You use your training to support Fire, Health and Safety practices in your store. To assist the store manager (and his/her management colleagues) as a competent person to influence and implement all matters relating to Fire, Health and Safety. Responsibilities

• Help maintain a store that provides a safe, secure and healthy environment for all persons on the premises
• Be a figurehead for all matters relating to Fire, Health & Safety
• Create a working relationship with the store manager based on trust and reliability
• Ensure all tasks relating to Fire, Health & Safety policy and procedure are carried out correctly
• Be proactive in regards to sales floor trading moves, ensuring these are carried out correctly and in a safe manner
• Maintain and update the Fire, Health & Safety store noticeboard
• Ensure all Fire, Health and Safety training is completed in accordance with current policy and assist in the practical training of any colleagues (Fire Tours, Emergency Team, Transport etc.)
• Support the store training team with the Induction of new staff for fire, health & safety matters
• Carry out regular reviews of the store accident database to ensure all incidents are accurately reported and investigated
• Support the store First Aid team to ensure provision is sufficient and in accordance with policy
• Complete a weekly review of the Opening and Closing Book to ensure all tasks have been correctly completed and follow up issues with store management
• Complete risk assessments to identify and mitigate risk to as low as is reasonably practicable and keep them up to date
• Participate in consultation with store BIG and the Regional FHS Network Group
• Key Relationships
• Store Manager
• Store management teams (Commercial, C&H, Foods and Operations)

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

• Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
• Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
• Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
• Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
• Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
• Thank our customers for shopping with us when they exit
• Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
• Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
• Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
• Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
• Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
• Ensure that persons served with a trespass notice do not re-enter the site
• Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
• Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
• Report any incidents of known or suspected internal theft or malpractice
  Being confident with an easily felt presence and friendly and natural personality is essential
• Strong communication skills with the ability to engage customers with ease
• Ability to remain focussed at greeting customers and deterring suspicious activity
• To have a natural empathy with our M&S brand and values, including service behaviours
• To be self-motivated, willing to improvise and suggest or try new approaches
• Able to maintain high standards of appearance and uniform standards
• No requirement to be licensed, but good observation skills would be a benefit
  Store Management team
• Store Colleagues
• Operational Security Manager
• Regional teams (RLPMs/RCOMs)
• Store Detectives
• SOC
• Police
• Local Networks