Service Reception Manager

Pembrook Resourcing; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Service Reception Manager in Ipswich. The role involves managing the service front of house, ensuring high levels of customer care, and maximizing sales. The ideal candidate will have excellent communication and people management skills, along with a passion for customer service and the ability to meet sales targets.

Qualifications

• Proven experience in a service advisor role or similar position.
• Strong managerial skills to lead a team effectively.
• Ability to drive sales and achieve profitability targets.

Responsibilities

• Manage the Service front of house area to ensure efficiency.
• Oversight of service reception and team management.
• Maximize service sales and ensure exceptional customer care.

Skills

Excellent communication skills

People management

Customer service passion

Creativity and forward thinking

Job description

Overview

Service Reception Manager

Pembrook Resourcing are currently recruiting on behalf of their client a Service Reception Manager, this role would be an excellent move for a service advisor looking for progression in their career!

Role

• Responsible for managing the Service front of house area
• Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
• To maximise service sales and profitability by selling core, value added and incremental products and services
• Manage a team of service advisors and delivery driver

Responsibilities

• Meet or exceed the monthly budget for hours sold and profitability
• Oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities
• Ensure that Work In Progress is under control and that processes are adhered to, review all open jobs and report any work in progress problems to Aftersales Manager
• Drive the reception team to reach their retail invoicing targets
• Monitor cash accounts / till reports and report issues to the Aftersales Manager
• Monitor and book required training days in line with budget
• Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak workload periods of the year
• Work as a Service Advisor alongside the team with the additional Managerial duties

The individual

• Excellent communicator both written and verbal
• Creative and forward thinking
• Have excellent people management and development skills
• Be passionate about customer service

We wish you the best of luck