Service & Project Coordinator - Northern Europe (f/m/d), Administration

Hexagon AB; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology firm is seeking a Service & Project Coordinator to manage customer experiences across Northern Europe. This fully remote role involves liaising with customers, coordinating service delivery, and supporting onboarding. The ideal candidate has 2–4 years of experience in customer-facing roles, strong communication skills, and proficiency in CRM systems. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• 2–4 years experience in customer-facing roles.
• Customer-first mindset with strong interpersonal skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Serve as primary liaison for customer communication.
• Coordinate with internal departments to resolve issues.
• Monitor service delivery timelines and communicate updates.

Skills

Customer-facing coordination

Strong communication skills

Organisational abilities

Proficiency in CRM systems

Analytical skills

Fluency in English

Tools

Salesforce

SAP

Microsoft Office Suite

Job description

Service & Project Coordinator - Northern Europe (f/m/d) Job Description Service & Project Coordinator - Northern Europe (f/m/d)

Summary

As a Service & Project Coordinator, you will play a pivotal role in ensuring exceptional customer experiences across Northern Europe, specifically for our Production Software used in the manufacturing and production sectors. Acting as the central point of contact between customers, internal teams, and external partners, you’ll manage onboarding, coordinate service delivery, and support the execution of customer service strategies that drive satisfaction and loyalty.

This is a fully remote position, allowing you to work from anywhere within the UK.

Information at a Glance

• Job Title: Service & Project Coordinator - Northern Europe (f/m/d)
• Job Function: Administration
• Job Location (Short): Telford, GBR, TF7 4PL
• Workplace Type: Remote
• Workplace Details: Remote, UK
• Req ID: 2330

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Job Responsibilities

• Serve as the primary liaison for customer communication, ensuring timely and accurate responses to inquiries and requests.
• Coordinate with internal departments (e.g., Sales, Technical Support team, Service Managers, SOP, Finance) to resolve customer issues efficiently.
• Monitor service delivery timelines and proactively communicate updates to customers.
• Maintain accurate records of customer interactions, service requests, and resolutions in CRM systems.
• Support the onboarding of new customers and ensure a smooth transition into service.
• Assist in the preparation of customer reports, dashboards, and performance metrics.
• Identify recurring issues and escalate them for process improvement.
• Contribute to the development and continuous improvement of customer service processes and documentation.
• Support training initiatives and knowledge sharing within the team.

Qualifications

• Proven experience in a customer-facing coordination or support role (2–4 years preferred).
• Strong communication and interpersonal skills with a genuine customer-first mindset.
• Excellent organisational and multitasking abilities, with a keen eye for detail.
• Proficiency in CRM systems (e.g., Salesforce, SAP, or similar) and Microsoft Office Suite.
• Ability to work collaboratively across teams and manage multiple priorities in a fast-paced, dynamic environment.
• Strong analytical skills and the ability to interpret data to enhance service delivery.
• A proactive, solution-oriented approach with enthusiasm for continuous learning and process improvement.
• Experience in a technical or service-oriented industry is an advantage.
• Fluency in English; additional European languages are beneficial.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [e-mail].

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

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