Service Planning Manager

Transit Systems; Mile End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport provider in the UK is looking for a Service Planning Manager to head its team focused on improving service delivery and operational efficiency. The successful candidate will lead initiatives, develop network strategies, and maintain vital relationships with government entities. This role requires a professional with strong analytical and leadership skills, who can design and implement effective operational improvements to meet client and stakeholder expectations.

Benefits

Highly competitive remuneration package

Qualifications

• Experienced transport professional with capability in problem-solving.
• Proven track record of managing relationships with government entities.
• Innovative thinker able to design and implement business operations improvements.

Responsibilities

• Lead the Service Planning team on network improvement initiatives.
• Develop network strategies incorporating global and local research.
• Conduct financial analyses of network change projects.

Skills

Excellent communication

Leadership skills

Analytical thinking

Stakeholder management

Job description

• Lead a team of Planning and Scheduling Experts
• Highly competitive remuneration package
• Adelaide based with a state and national project focus

Who we are

Transit Systems is part of the Kelsian Group Limited, Australia’s largest integrated multi-modal transport provider and tourism operator. With over 30 years of experience, Kelsian connects people and places across complex urban and regional networks in Australia, Singapore, the USA, the UK, and the Channel Islands.

Our businesses include Transit Systems - one of Australia’s largest public bus operators, All Aboard America! Holdings, Inc. (AAAHI) - the second-largest motorcoach operator in the USA; SeaLink – Australia's leading marine transport provider, and Tower Transit - spearheading bus franchising in the UK, Channel Islands and Singapore.

Collectively, Kelsian Group moves more than 383 million customers, employs over 12,800 employees and operates over 5,870 buses and 124 vessels globally. As a provider of low and zero emission transport options, we continue to innovate and lead the industry towards a more sustainable future, adopting and applying international best practice within a local context. Our success has been built on a passion to deliver the best possible customer outcomes, not only for our passengers but also our clients and the wider communities we service.

At Torrens Transit, we proudly support the SA Government to deliver bus services across the Adelaide metropolitan area. Our Service Planning team are at the forefront of partnering with the Department for Infrastructure and Transport (DIT) to deliver new services and initiatives to improve the public transport network, supporting population and economic growth. Following an internal restructure, we are currently recruiting for a Service Planning Manager to lead our Service Planning Team. The team provides day to day support to DIT for the delivery of network and event services. We utilise a range of software to analyse operating trends and performance, and to schedule vehicle and crew resources.

About the role

As Service Planning Manager, you will lead a local Morphettville based team of planning and scheduling experts in the delivery of business improvement initiatives and projects, advancing the quality and efficiency of operations at Torrens Transit and across Transit Systems. This critical role requires you to meet customer expectations for safe and reliable services, control costs, and deliver efficient solutions for our clients.

Key Responsibilities:

• Lead the Service Planning team on network improvements initiatives and business growth strategies, such as tenders and acquisitions, considering project timelines and milestones.
• Develop network strategies and improvements with consideration to the latest innovations in service planning and delivery, from global trends to local field surveys and research.
• Undertake financial analysis of all network change projects to consider the long‑term impact on all elements of the business.
• Employ analytical techniques and metrics to assess performance, driving improvement and innovation within the business against KPIs, developing remedial plans under a continuous improvement approach.
• Meet and maintain an ongoing and productive relationship with clients, stakeholders, governments, customers, bus drivers, and other groups as required to shape and further project outcomes and business growth objectives.
• Work within all local and statutory policies and legislation (such as NHVR and Employment Agreements), putting safety first for all our customers and staff.

About you

The ideal candidate will be an experienced transport professional with excellent communication and leadership skills, capable of dissecting complex problems to develop initiatives in partnership with a wide range of internal and external stakeholders, including state government entities. You will be an innovative thinker, instrumental in designing and delivering in‑house initiatives to improve existing business operations and ensure the delivery of safe networks and successful project outcomes. Experience in establishing, maintaining, and enhancing relationships with government clients is highly desirable. We believe in fostering a culture of mutual growth.

Further information and how to apply

For more information about Transit Systems, please visit our website.

To apply for this role, please provide a covering letter and resume detailing what you will bring to Torrens Transit. Or for further information contact Richard Lizon at ******@transitsystems.com.au or on 0451 940***.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.