Service Planner

CUBE Consulting; Letchworth; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A leading service organisation is seeking a Service Planning / Scheduling Coordinator in Letchworth. The role involves efficiently planning and booking Field Service Engineers to meet customer demands while ensuring effective use of resources. The ideal candidate should be highly organised, possess excellent communication skills, and experience in scheduling. This position offers a salary between £29,700 and £31,500 per annum, 26 days of holiday, bank holidays, and excellent benefits, with a hybrid work option available.

Benefits

26 days holiday plus bank holidays

Excellent benefits

Hybrid work option

Qualifications

• Experience in coordinating, planning and scheduling field engineers or technically related staff.
• Ability to handle calls and liaise with customers effectively.
• Proficient in updating and maintaining CRM systems.

Responsibilities

• Plan and book Field Service Engineers efficiently.
• Administer engineers' diaries and schedules.
• Handle incoming calls from service customers.
• Co-ordinate engineers for scheduled visits.

Skills

High organisation skills

Strong communication

Proactive problem-solving

Tools

CRM systems

Sage

Job description

Due to workload our client, the UK’s leading company in their field, currently has an opening for a service scheduler / planner / coordinator to join the Letchworth operation. Excellent very well established company with first rate benefits.

As Service Planning / Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.

Key Responsibilities

• Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
• Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers’ geographical locations.
• Call handling – taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
• Liaising with customers to organise works and issuing of relevant information and paperwork.
• To be responsible for accurately ‘closing down’ the engineers work within the defined guidelines.
• Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work / repairs efficiently.
• Ensure that Sales Orders are maintained / invoiced and correctly processed within Sage.
• Update the Customer Relationship Management system (CRM) with relevant updates.
• Ensure that all data / information entered and / or already present within CRM is correct and accurate.
• Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
• Book in Preventative Maintenance visits within specified timescales and planned alongside other works.

We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills with a proactive approach to problem solving.

Salary £29,700 - £31,500p.a. plus 26 days holiday and bank holidays, a range of excellent benefits. Hybrid option if preferred.