Service Owner (SDR)

Elexon; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Bonus

Private medical insurance

Generous pension scheme

Hybrid working (2 days in London)

Job summary

Elexon is seeking a Service Owner – Smart Data Repository to lead the operational management of the SDR, ensuring secure, reliable data services and strong stakeholder engagement. You will work with suppliers, customers and internal teams to drive service excellence and continual improvement, with a clear focus on Net Zero transition.

In this role, you’ll influence the product roadmap with the Product Owner, manage major incidents, and drive efficiencies across budgets and governance, while

Qualifications

• Proven experience leading operational service delivery within a complex technology or data environment.
• Strong knowledge of service management frameworks, such as ITIL, including incident, problem, change and service level management.
• Experience managing third-party suppliers and commercial service agreements.
• Strong leadership skills, with experience developing and motivating teams to achieve excellent customer outcomes.
• Excellent stakeholder management and influencing skills, across technical teams, suppliers and senior leaders.
• Experience managing operational budgets, resources and service performance.
• Proactive approach to continuous improvement and embedding best practice.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead the operational delivery of the Smart Data Repository, ensuring services are secure, reliable and meet SLAs/KPIs.
• Manage and develop a team of Service and Data Analysts to create a high-performing, customer-focused environment.
• Partner with the Product Owner to shape the product roadmap based on operational requirements and feedback.
• Manage third-party suppliers and hold them accountable for performance and continual improvement.
• Oversee service operations including platform availability, data ingestion and access provisioning.
• Own operational budgets and ensure value for money in service delivery.
• Build strong relationships with customers, suppliers and regulatory stakeholders as a trusted contact.
• Lead major incidents, service issues and business continuity planning to mitigate risks.
• Review and improve operational policies and working practices for better customer experience.
• Coach and mentor colleagues, promoting knowledge sharing and best practices.

Skills

Stakeholder management

Leadership

Analytical thinking

Problem solving

Continuous improvement

Commercial awareness

Change management

Incident management

ITIL knowledge

Vendor management

Job description

We have an exciting opportunity for a Service Owner – Smart Data Repository (Grade 13) to join our Data Products team on a permanent basis. This role is central to ensuring the successful operational delivery of Elexon's Smart Data Repository (SDR), providing secure, reliable and high-performing data services that support customers, industry participants and the future of Great Britain's energy market.

You’ll play a key role in leading the operational management of the Smart Data Repository, working closely with suppliers, customers and internal stakeholders to ensure service excellence, operational resilience and continuous improvement. Combining service leadership with commercial oversight, you’ll help shape the future of one of Elexon's most important data platforms, supporting the transition to Net Zero.

What you'll do:

• Lead the operational delivery of the Smart Data Repository, ensuring services are secure, reliable and meet agreed SLAs and KPIs.

• Manage and develop a team of Service and Data Analysts, creating a high-performing, customer-focused environment.

• Partner with the Product Owner to influence the product roadmap, ensuring operational requirements and customer feedback shape future enhancements.

• Manage third-party suppliers, holding them accountable for service performance, incident resolution and continual improvement.

• Oversee service operations, including platform availability, data ingestion, access provisioning and operational governance.

• Own operational budgets, ensuring services are delivered efficiently while maintaining value for money.

• Build strong relationships with customers, suppliers and regulatory stakeholders, acting as a trusted point of contact for operational matters.

• Lead the management of major incidents, service issues and business continuity planning, ensuring risks are mitigated and services remain resilient.

• Review and improve operational policies, procedures and working practices to enhance customer experience and service performance.

• Coach and mentor colleagues, driving knowledge sharing and embedding best practice across the Data Products team.

What you'll bring:

We’re looking for an experienced service management leader who combines operational excellence with strong stakeholder management and commercial awareness.

• Proven experience leading operational service delivery within a complex technology or data environment.

• Strong knowledge of service management frameworks, such as ITIL, including incident, problem, change and service level management.

• Experience managing third-party suppliers and commercial service agreements, ensuring high-quality service delivery.

• Strong leadership skills, with experience developing and motivating teams to achieve excellent customer outcomes.

• Excellent stakeholder management and influencing skills, with the confidence to work effectively across technical teams, suppliers, customers and senior leaders.

• Experience managing operational budgets, resources and service performance.

• A proactive approach to continuous improvement, driving efficiencies and embedding best practice.

• Excellent analytical and problem‑solving skills, with the ability to make informed decisions in a fast‑paced operational environment.

Desirable experience:

• Knowledge of the GB electricity market and the Balancing and Settlement Code (BSC).

• Experience working with data platforms, cloud technologies or large-scale operational services.

• Understanding of data governance, information security and GDPR.

• Experience working in Agile delivery environments.

• Experience supporting strategic digital or data transformation programmes.

What’s in it for you:

• £82,700salary

• Excellent benefits including bonus, private medical insurance and generous pension scheme

• The opportunity to work within a thriving organisation which can support your growth and development

• We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

• Provide true equality of opportunity

• Attract and retain diverse talent

• Listen to all voices

• Be representative of the communities we work in

• Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact?

Join us and help shape the future of energy services.