Service Optimisation Manager

Voyage Care; Lichfield; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading health and social care organization is seeking a Services Optimisation Manager to enhance service quality across the UK. This role involves nationwide travel and compliance management while supporting Operations teams. Applicants should have experience as a registered care manager and a full UK driving license. The position offers a competitive salary, remote working opportunities, and numerous benefits including a company car, health support services, and generous leave entitlements.

Benefits

Company car or car allowance

Remote working

DoctorLine for GP consultations

Eye care vouchers

Refer a friend scheme

Funeral Concierge

Enhanced retirement leave

25 days annual leave plus bank holidays

Additional day off for long service

Enhanced Family Leave

Blue Light Card discounts

Life assurance

Pension

Qualifications

• Ability to work as an individual and part of a team.
• Passion for service improvement.
• Comfortable working at pace and maintaining detail.

Responsibilities

• Ensure acquisitions and large tender wins are integrated.
• Drive continuous improvement of quality of services.
• Support Operations teams and oversee compliance management.

Skills

Communication skills

Commercial acumen

Analytical skills

Attention to detail

Ability to work under pressure

Teamwork

Job description

These are exciting times at Voyage Care. Already a leading health and social care organisation and winner of Health Investor Specialist Care Provider of the Year, we provide support for thousands of people with learning and physical disabilities, brain injuries, autism and other needs across the UK. We are an Investor in People and have a national reputation for delivering innovative, high quality and flexible services. What’s more, we are now expanding our Service Optimisation Team to take us into the future – and as our Services Optimisation Manager you will play a vital role in helping us achieve our operational and strategic objectives.

Responsibilities

The Service Optimisation Manager role will require regular nationwide travel and overnight stays, so a full UK driving license is essential. This role will play an integral part of ensuring Acquisitions and Large Tender Wins are integrated into the organisation, they will manage and drive the continuous improvement of the quality of services across the Region/Country and deliver the company strategy.

The role will provide expertise and resource to support the Operations teams and oversee the management of compliance in relation to service improvement, therefore we require candidates to have previous experience of being a registered care manager, as well as being happy to deliver care themselves on occasions. However unlike the role of a Registered Manager you are not ultimately responsibility for a particular area and therefore growth or budgets for a service.

• To maintain Voyage Care at the forefront of quality care provision for people we support, promoting Voyage Cares’ values and standards internally and externally.
• Keep up to date with changes in external requirements, ensuring information is appropriately cascaded.
• Represent the organisation at a local and national level as required.
• Maintain a commitment to own continuing professional development and also to actively engage in own appraisal.
• To present a professional persona at all time and demonstrate appropriate knowledge, skills and competencies.
• To communicate with and establish and maintain effective working relationships with the Director Services Optimisation.
• To take part, where applicable, in surveys to gather information required to inform the future strategic direction of the Service Optimisation Team.
• To carry out all duties in accordance with the organisation’s Equal Opportunities, Anti-Harassment and Health & Safety Policies.
• Supporting services during their working hours when required over a 7 day week.

Qualifications

• Be able to work as an individual and part of a team.
• Work closely with COO and Director of Operational Excellence.
• Be passionate about improving and embedding service improvement.
• Be comfortable working at pace and under pressure, whilst maintaining good attention to detail.
• Have strong communication skills, commercial acumen and analytical skills.
• Have a willingness to work across the whole organisation, covering the United Kingdom.
• Having a flexible solution focused responsive approach.
• Hold a full driving license.

Benefits

• Remote working when not at service.
• Company car or car allowance.
• Stream.
• DoctorLine – free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
• Eye care vouchers.
• Refer a friend scheme.
• Funeral Concierge.
• Enhanced retirement leave.
• Competitive salary.
• 25 days annual leave plus bank holidays.
• Your birthday off.
• An additional day off in recognition of long service.
• Enhanced Family Leave.
• Blue Light Card – Retail discount benefit scheme.
• V-Assure or Maximus / a free 24 hour, confidential and independent help line.
• Life assurance.
• Pension.

If you’re interested in finding out more about this opportunity, please apply directly for your application to be considered by our hiring team.