Service Operations Specialist

Pertemps; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable service company is looking for a Service Operations Coordinator to act as a vital communication link within the service department. This role encompasses managing service requests, maintaining customer relations, and ensuring prompt response to service needs. The ideal candidate should possess strong communication and organizational skills, with a basic understanding of financial processes. Proficiency in Microsoft Office is also required. This position offers an opportunity for growth in a supportive environment.

Qualifications

• Ability to comprehend simple instructions and correspondence.
• Experience in a demanding environment.
• Knowledge of financial margins and invoicing.

Responsibilities

• Manage service requests from initial contact to billing.
• Create and dispatch service calls.
• Coordinate with technicians and suppliers.
• Maintain reports and customer communication.
• Conduct follow-ups on service tickets within 24 hours.

Skills

Exceptional telephone skills

Customer service skills

Strong verbal communication

Written communication

Interpersonal skills

Ability to focus in high pressure

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A reputable service company is looking for a Service Operations Coordinator to act as a vital communication link within the service department. This role encompasses managing service requests, maintaining customer relations, and ensuring prompt response to service needs. The ideal candidate should possess strong communication and organizational skills, with a basic understanding of financial processes. Proficiency in Microsoft Office is also required. This position offers an opportunity for growth in a supportive environment.