Service Operations Manager in Camberley

Energy Jobline CVL; Camberley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading provider of fire and security services seeks an experienced Service Operations Manager in Camberley. Key responsibilities include overseeing operations, managing a team of engineers, and ensuring customer satisfaction. Ideal candidates will have a strong background in service operations within the fire and security industry along with excellent leadership and organisational skills. This role offers the opportunity to drive performance and maintain high standards across services.

Qualifications

• Proven experience managing service or maintenance operations within the fire and security industry.
• Strong leadership and people management skills required.
• Excellent organisational and scheduling abilities are essential.

Responsibilities

• Oversee daily operations of the Fire & Security Service Department.
• Manage and support a team of service engineers.
• Ensure all planned maintenance visits are completed within deadlines.

Skills

Service or maintenance operations management

Leadership and people management

Organisational and scheduling abilities

Communication and interpersonal skills

Pressure handling and decision-making

Job management and reporting systems

Full UK driving licence

Education

FIA or equivalent fire alarm training

NVQ Level 3 or equivalent in electrical or electronic engineering

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Overview

A leading provider of high-quality fire and security system installation, maintenance, and support services is seeking an experienced Service Operations Manager to lead and develop its service and maintenance operations. This role is pivotal in driving departmental performance, ensuring the highest levels of customer satisfaction, and maintaining operational excellence across a growing portfolio of commercial and residential clients. The successful candidate will report directly to the Managing Director and work closely with the Contract Management Team to ensure seamless service delivery and continuous improvement.

Key Responsibilities

• Oversee daily operations of the Fire & Security Service Department, including scheduling, engineer coordination, and reactive callouts.
• Manage and support a team of service engineers, ensuring work is completed efficiently, on time, and to the required standards.
• Ensure all planned maintenance visits are completed within contract deadlines and SLAs.
• Coordinate with the Contract Management Team to align maintenance schedules with project delivery and remedial works.
• Optimize engineer diaries to balance reactive and preventative work, maximizing weekly productivity.
• Proactively identify opportunities to fill scheduling gaps with additional maintenance or small works.
• Prepare and present weekly reports to the Managing Director.
• Analyse performance data to identify trends and implement improvement plans.
• Support the achievement of monthly revenue and KPI targets.
• Ensure accurate and timely completion of service paperwork and system updates.
• Provide day-to-day leadership, mentoring, and support to engineers and support staff.
• Conduct regular performance reviews, identify training needs, and support professional development.
• Promote adherence to health & safety procedures and risk management practices.
• Foster a positive, accountable, and performance-driven team culture.

Key Skills and Attributes

• Proven experience managing service or maintenance operations within the fire and security industry.
• Strong leadership and people management skills.
• Excellent organisational and scheduling abilities.
• Excellent communication and interpersonal skills.
• Confident working under pressure and making operational decisions.
• Competent in using job management and reporting systems.
• Full UK driving licence.

Desirable Qualifications

• FIA or equivalent fire alarm training.
• NVQ Level 3 or equivalent in electrical or electronic engineering.
• Experience managing BAFE accredited service operations.

Apply Now

If you are a proactive and experienced service manager with a passion for delivering excellence, we would love to hear from you.