Service Operations Manager

Tailored Technical Solutions Ltd; Dartford; On-site; GBP 50,000 - 65,000; Full time

Job summary

A reputable service company in HVAC is seeking a Service Operations Manager to lead a small team of Service Coordinators in Dartford. This role focuses on ensuring excellent customer service, meeting performance targets, and efficient workflow management. Competitive salary of £50K-£65K with 26 days holiday, life assurance, and ongoing training opportunities.

Benefits

26 days holiday

Life assurance

Sick pay

Ongoing training and career progression

Qualifications

• Experience in the service industry, preferably in HVAC, Mechanical or Engineering sectors.
• Previous roles as Service Manager, Operations Manager, Senior Service Coordinator, or Helpdesk Manager.

Responsibilities

• Lead and support a team of Service Coordinators.
• Manage service operations from order entry to invoicing.
• Drive KPI performance, SLA compliance and backlog management.
• Oversee maintenance scheduling and engineer reporting.
• Handle customer issues and produce regular performance reports.
• Work closely with Sales, Operations and Technical teams.

Skills

Team leadership

Service operations management

KPI performance

Customer service experience

Job description

Service Operations Manager – HVAC

Location : Dartford

Salary : £50K–65K + 26 Hols, Pension

Service Operations Manager, required to lead a small team of Service Coordinators and oversee HVAC service operations across the UK.

The opportunity is working with a well-regarded manufacturer and contractor who has a strong presence in the delivery of HVAC systems and service solutions globally.

This role is a growth role that focuses on delivering a strong customer service experience, meeting key performance targets, and ensuring efficient scheduling, reporting, and workflow management.

We’re seeking someone ideally from a Service industry across Engineering / HVAC / Mechanical related services, ideally in a Service Manager, Operations Manager, Senior Service Coordinator / Manager or Helpdesk Manager position.

Key Responsibilities

• Lead and support a team of Service Coordinators
• Manage service operations from order entry to invoicing
• Drive KPI performance, SLA compliance and backlog management
• Oversee maintenance scheduling and engineer reporting
• Handle customer issues and produce regular performance reports
• Work closely with Sales, Operations and Technical teams

Package

• £50K-£65K
• 26 days holiday
• Life assurance and sick pay
• Ongoing training, development and career progression