Service Operations Controller (Engineering Services)

Alexander Mae HR Ltd; Bristol; On-site; GBP 28,000; Full time

Job summary

A well-established engineering firm in Warmley, Bristol is seeking an Operations Desk Controller. The role involves planning and coordinating service engineers to ensure excellent customer service. Ideal candidates will have strong organizational skills, CRM experience, and a customer-focused mindset. Competitive salary of £27,815 with excellent benefits including holidays and a private medical scheme.

Benefits

23 days holiday + bank holidays

Company pension

Private medical scheme

Life assurance with wellbeing support services

Qualifications

• Interest in mechanical or electrical equipment is desirable.
• Strong commercial awareness is important.
• Ability to coordinate tasks effectively.

Responsibilities

• Plan and execute customer servicing requirements.
• Coordinate service engineers and allocate resources.
• Produce quotes following service visits.

Skills

Excellent organisational and communication skills

Strong customer focus and relationship‑building ability

Strong IT skills, ideally with CRM experience

Ability to work under pressure and juggle multiple tasks

Strong team‑working skills

Tools

SAP

Kerridge

Dynamics

MS365

Job description

A well-established engineering firm in Warmley, Bristol is seeking an Operations Desk Controller. The role involves planning and coordinating service engineers to ensure excellent customer service. Ideal candidates will have strong organizational skills, CRM experience, and a customer-focused mindset. Competitive salary of £27,815 with excellent benefits including holidays and a private medical scheme.