Service Manager - Toyota

Stoneacre

Tees Valley

On-site

GBP 55,000 - 60,000

Full time

8 days ago

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Benefits offered by this job

Industry leading salary

Flexible working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory pension

Uniform provided

Long service reward

Employee discounts

Discounts on retailers/restaurants/hol

Wellness programme

Free parking

Job summary

Stoneacre is recruiting a Service Manager to lead a busy service department within a UK motor group. You will oversee WIP, warranties, debtors, parts support, and manufacturer relationships while managing a hands-on team to deliver exceptional aftersales service.

You will monitor performance, drive improvements, and ensure the department achieves KPIs with a commercial mindset and strong leadership. The role requires experience in a main dealership environment and a focus on customer

Qualifications

Proven ability to lead a team of service staff and drive performance.
Strong customer relationship management and service levels.
Adept at reading and acting on performance metrics and KPIs.
Good IT literacy with familiarity of dealership software.

Responsibilities

Manage and develop the service department to meet targets and standards.
Supervise Service Advisors, Workshop Technicians and Parts staff.
Monitor WIP, warranty, and debtors; maintain franchise standards and relationships.
Oversee cost control, profitability, and customer communication to ensure high satisfaction.
Drive action from performance reviews and support the team to achieve business results.

Skills

Leadership

Customer relations

Data analysis

IT literacy

Tools

Kerridge

Job description

The Vacancy

About the role...

We are excited to be recruiting for a Service Manager. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will be in charge of a team, and need to be a dynamic and hands‑on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. As a Service Manager, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Salary £55000 to £60000 a year

Do we have your interest...?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

Industry leading competitive salary
A flexible approach to working patterns
Bonus scheme
A range of training and development programmes
Industry leading career progression opportunities
Contributory workplace pension scheme
Uniform provided
Long service reward
Customer introduced reward
Employee discounts
Access to discounts on retailers, restaurants, holidays and much more
Wellness programme
Free parking

An average day as a Service Advisor...

Manage the work-flow and profitability of the department.
Manage the team, including Service Advisors, Workshop Technicians and Parts staff.
Identify service needs and requirements of the customer.
Establish understanding and an agreement with the customer of work required and agree time frames.
You will liaise with the workshop to determine vehicle completion times and relay any information.
Ensure the team regularly update the customer with progress on their vehicle.
Process payments and issue invoices for customers.
Supporting with handling complaints in line with company policy.
Ensure handover and administration of customer vehicles are completed to a high standard.
Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
Understand and ensure all objectives are fully achieved.

The ideal candidate will have the following skills and experiences:

Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver.
Excellent Customer Relations.
Proficiency in analysing reports and managing costs.
Excellent interpersonal and organisational skills and be well presented.
Must be IT literate, and a working knowledge of Kerridge would be advantageous.
Previous experience in a similar role within the motor industry is essential.

"Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."

The Company

Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK's fastest-growing and most successful car dealer groups.

We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.

We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it's the best investment we can make.

The Benefits