Service Manager - Security Systems

The Hire Place LLP; Newport Pagnell; On-site; GBP 45,000 - 55,000; Full time

Job summary

A growing security systems specialist in Newport Pagnell seeks an experienced Service Manager to lead the Service Department. You will be responsible for performance delivery across CCTV, intruder alarms, and access control systems, ensuring KPI targets are met. The ideal candidate has proven leadership experience in technical security settings and the ability to foster operational improvements. This role includes staff development and close collaboration with HR on performance processes.

Benefits

Company car or car allowance

23 days holiday plus bank holidays

Company pension scheme

Employee discount benefit

Qualifications

• Proven experience as a Service Manager or Senior Service Operations Manager.
• Technical knowledge of CCTV, intruder alarms, and access control systems.
• Hands-on leadership style with excellent people management capability.

Responsibilities

• Lead and develop service engineers and support teams.
• Ensure SLA, KPI, and productivity targets are achieved.
• Provide technical escalation support for security clients.

Skills

Leadership

People management

Technical knowledge in electronic security systems

Tools

CCTV systems

Intruder alarms

Access control systems

Job description

An established and fast-growing security systems specialist is seeking an experienced Service Manager to take full ownership of its Service Department. This is a senior leadership position with responsibility for service delivery, compliance, people management and performance across a multi-disciplinary security engineering function.

The role is based within modern offices with excellent staff facilities and offers genuine autonomy and influence at a senior operational level.

Service Manager Role

Reporting directly to the Operations Manager, you will be accountable for the overall performance of the service function, ensuring exceptional delivery across CCTV, intruder alarms and access control systems.

Key Responsibilities

• Leading and developing service engineers, helpdesk and service coordination teams
• Ensuring SLA, KPI, PMV and productivity targets are consistently achieved
• Acting as Nominated Technical Manager within an NSI-regulated environment
• Providing senior-level technical escalation support (remote and on-site where required)
• Driving recurring service revenue, efficiency and continuous improvement
• Managing day-to-day people matters including holidays, sickness and attendance
• Working alongside HR leadership on wider people and performance processes
• Acting as the senior escalation point for key and strategic security clients

About The Successful Service Manager

To succeed in this role, you will be a confident and commercially aware service leader with a strong technical grounding in electronic security systems.

Required Qualifications

• Proven experience as a Service Manager / Senior Service Operations Manager
• Technical knowledge of CCTV, intruder alarms and access control systems
• Experience working within NSI or similarly regulated security environments
• A hands‑on leadership style with excellent people management capability
• The ability to balance operational delivery with strategic improvement

Salary & Benefits

• £45,000 - £55,000
• Company car or car allowance
• 23 days holiday plus bank holidays
• Company pension scheme
• Employee discount benefit