Service Manager - Security Systems

SSR Contract & Technical; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A security solutions provider in London seeks an experienced Service Manager to lead its field-based security engineering team. The ideal candidate will have a strong background in technical leadership, notably in CCTV, Access Control, and Intruder systems, along with effective communication skills. This role involves overseeing engineering operations, ensuring Health & Safety compliance and delivering outstanding service to customers. Opportunities for career development and specialist training are offered.

Benefits

Career development and specialist training

Supportive team environment

Opportunity to work with leading technologies

Qualifications

• Strong technical skills across CCTV, Access Control, Intercom, and Intruder systems.
• Able to solve problems under pressure and guide others effectively.
• Keen to stay updated with new technologies and industry trends.

Responsibilities

• Lead, coach, and mentor a team of security engineers.
• Conduct performance reviews and support training needs.
• Ensure Health & Safety compliance, including RAMS preparation.
• Provide expert support in servicing and fault-finding of electronic security systems.
• Assist with network-based systems including fibre optic and LAN/WAN technologies.
• Act as a point of contact for key customers.

Skills

Leadership skills

Technical problem-solving

Customer engagement

Health & Safety compliance

Intercom systems

CCTV systems

Access Control systems

Intruder systems

Effective communication

Education

NVQ Level 3 in Electronic Security

IOSH Managing Safely or similar H&S qualification

Tools

TCP/IP networking

Windows OS

Job description

We are seeking an experienced Service Manager to lead and develop our field‑based security engineering team. This role is ideal for a hands‑on technical professional with strong leadership skills and expertise across CCTV, Access Control, Intruder, Intercom and related security systems, the role is covering London & the Home counties with the office to the West of London.

About the Role

You will oversee daily engineering operations, support the Service Desk, and ensure exceptional service delivery to our customers. The role combines people management, technical problem‑solving, customer engagement and Health & Safety compliance.

Key Responsibilities

• Lead, coach and mentor a team of security engineers.
• Conduct performance reviews and support training needs.
• Ensure Health & Safety compliance, including RAMS preparation.
• Provide expert support in servicing, fault‑finding and commissioning of electronic security systems.
• Assist with network‑based systems including fibre optic, LAN/WAN and telemetry technologies.
• Act as a point of contact for key customers and attend customer meetings.
• Provide occasional out‑of‑hours support.
• Support internal processes such as stock control, order handling and job closing.

About You

• NVQ Level 3 in Electronic Security or equivalent experience.
• IOSH Managing Safely (or similar H&S qualification).
• Strong technical skills across CCTV, Access Control, Intercom and Intruder systems.
• Knowledge of digital electronics, TCP/IP networking, UFE's and Windows OS.
• Well‑organised, self‑disciplined and customer focused.
• Effective communicator with strong teamwork and leadership skills.
• Able to solve problems under pressure and guide others effectively.
• Keen to stay updated with new technologies and industry trends.

What We Offer

• Career development and specialist training
• Supportive team environment
• Opportunity to work with leading technologies and major customers
• [Add benefits such as company vehicle, pension, holidays, healthcare, etc