Service Manager - Security Systems

Pertemps; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading security services provider is seeking an experienced Service Manager to oversee and develop their field-based security engineering team in London and the surrounding areas. This role requires strong leadership skills, technical expertise in security systems such as CCTV and access control, and a commitment to exceptional service delivery. The position also offers opportunities for career development and the chance to work with advanced technologies.

Benefits

Career development and specialist training

Supportive team environment

Opportunity to work with leading technologies

Company vehicle

Pension

Healthcare

Qualifications

• Experience in managing and leading technical teams.
• Knowledge of Health & Safety compliance.
• Understanding of TCP/IP networking and digital electronics.

Responsibilities

• Lead and mentor a team of security engineers.
• Ensure Health & Safety compliance in all operations.
• Act as primary contact for key customers.

Skills

Leadership skills

Technical skills across CCTV

Problem-solving abilities

Customer engagement

Education

NVQ Level 3 in Electronic Security

IOSH Managing Safely

Job description

We are seeking an experienced Service Manager to lead and develop our field‑based security engineering team. This role is ideal for a hands‑on technical professional with strong leadership skills and expertise across CCTV, Access Control, Intruder, Intercom and related security systems, the role is covering London & the Home counties with the office to the West of London.

About the Role

You will oversee daily engineering operations, support the Service Desk, and ensure exceptional service delivery to our customers. The role combines people management, technical problem‑solving, customer engagement and Health & Safety compliance.

Key Responsibilities

• Lead, coach and mentor a team of security engineers.
• Conduct performance reviews and support training needs.
• Ensure Health & Safety compliance, including RAMS preparation.
• Provide expert support in servicing, fault‑finding and commissioning of electronic security systems.
• Assist with network‑based systems including fibre optic, LAN/WAN and telemetry technologies.
• Act as a point of contact for key customers and attend customer meetings.
• Provide occasional out‑of‑hours support.
• Support internal processes such as stock control, order handling and job closing.

About You

• NVQ Level 3 in Electronic Security or equivalent experience.
• IOSH Managing Safely (or similar H&S qualification).
• Strong technical skills across CCTV, Access Control, Intercom and Intruder systems.
• Knowledge of digital electronics, TCP/IP networking, UFE’s and Windows OS.
• Well‑organised, self‑disciplined and customer focused.
• Effective communicator with strong teamwork and leadership skills.
• Able to solve problems under pressure and guide others effectively.
• Keen to stay updated with new technologies and industry trends.

What We Offer

• Career development and specialist training
• Supportive team environment
• Opportunity to work with leading technologies and major customers
• [Add benefits such as company vehicle, pension, holidays, healthcare, etc.]