Service Manager - Quality Assurance and Governance - CMB2077i

Cumberland Council; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Service Manager - Quality Assurance & Governance. The successful candidate will lead quality assurance functions, prepare for inspections, and ensure high service standards. Candidates must have substantial experience in quality management and a relevant degree. This permanent role offers a flexible working environment and the chance to make a significant impact in adult social care and housing services.

Benefits

Flexible working arrangements

Supportive working environment

Opportunity to shape services

Qualifications

• Substantial experience in quality management.
• Strong leadership and interpersonal skills.
• Experience in regulatory compliance and continuous improvement.

Responsibilities

• Lead quality assurance and governance functions.
• Prepare for Care Quality Commission inspections.
• Ensure services meet the highest standards.

Skills

Quality management

Regulatory compliance

Continuous improvement

Leadership

Interpersonal skills

Education

Relevant degree or equivalent experience

Job description

About this opportunity Internal Applicants Only

Join Cumberland Council as a Service Manager - Quality Assurance & Governance

Are you passionate about driving quality and improvement in Adult Social Care and Housing services? Cumberland Council is seeking a dynamic leader to head our quality assurance and governance functions.

You’ll play a pivotal role in preparing for Care Quality Commission inspections, leading self‑assessment and improvement planning, and ensuring our services meet the highest standards. This is a strategic role with influence across internal teams, external partners, and national forums.

This role is available on a permanent basis.

Who we’re looking for

We’re looking for someone with substantial experience in quality management, regulatory compliance, and continuous improvement. A relevant degree or equivalent experience is essential, along with strong leadership and interpersonal skills. In return, we offer a supportive and forward‑thinking environment, flexible working arrangements, and the opportunity to shape services that make a real difference to adults in our community.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact name by email at [e-mail]

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces

If you meet one or more of the criteria above, and wish to be considered for this scheme, select ‘yes’ to the appropriate question during your application. Find out more .

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments

To participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

Easily apply by submitting your CV and answering a few short questions

• Closing date: 30/11/2025
• Interview date:10/12/2025

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council

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